Engineer Quality

Ajit (A.J.) K. Singh

(http://www.linkedin.com/pub/aj-singh/16/50a/165)

**** ******* ***** **, ******, FL 32765 Phone: 407-***-****; e-mail:*********@*****.***

Experience Summary:

• Over 20 years of progressive experience in Manufacturing, Logistics, Service Quality Engineering,

Retail Operations Management (consumer product and Pharmacy)

• Over 12 years supervisory experience (both direct and matrix structures)

• Over 6 years of operations management experience in small and medium retail environments

• Over 3 years experience in multi-modal logistics (air and ground)

• Over 3 years entrepreneurial experience

• Recipient of multiple awards from multiple companies for system/metric improvement/deployment

Experience:

Kaman Precision Products Inc, Orlando, FL 2012-present

Product Assurance Engineer:

Overall quality responsibility for the Joint Programmable Fuzing (JPF) program in a union environment. Job

aspect includes…

• Interface with customer/management/production team on quality issues & determine path forward

• Team with Supplier Quality/Supply Chain/Manufacturing to evaluate parts and acceptance criterion

• Evaluate risks and develop mitigation plans

• Develop methods to improve production process

• Handle energetic and explosive devices (EED) per federal and state requirements

• Coordinate efforts to standardize production amongst sister sites

• Implement production data collection and develop defect yield models

Northrop-Grumman Laser Systems, Apopka, FL 2005-2011

March 2011 to October 2011: Manager II, Product Assurance:

Responsible for the functioning and overall performance of the Product Assurance group. Also…

• Developed and re-deployed new Operator Self Acceptance program resulting in a 65% reduction of

inspection staffing saving over $500,000 annually without impacting product delivery requirements

• Optimized customer acceptance process by eliminating process redundancies

• Continuously coached, mentored, and listened to 16 direct reports resulting in a 20% improvement

over two years on Gallop administered employee engagement survey results

• Interfaced with external customers (DCMA, Source Inspectors, etc) as primary point of contact

• Liaised with Manufacturing Engineering, Production Control, Product Managers, executive staff, etc

to map out daily/weekly plans

• Set plans and objective for the department as well as staffing needs, recruitment, performance

assessments and provided ad-hoc reports

• Develop/Modify processes for continual improvement

July 2008 to March2011: Manager I, Product Assurance:

Senior most staff member during off-shift; responsible for leading Mission Assurance activities for all

airborne, ground vehicle, and man-portable programs. In addition to performing Process Quality Engineer

tasks, also

• Led a group of 13 QC Technicians directly and 4 Quality Engineers indirectly

• Optimized inspection processes leading to a 15% reduction in inspection staffing

• Developed and disseminated metrics related to productivity, throughput, span times, work in

progress (WIP)

• Planned and executed product assurance activities

• Conceptualized and led team on development and deployment of electronic inspection metrics

• Led development of electronic FIFO process for managing incoming inspection products

• Studied viability to develop electronic visual shop floor

Nov. 2005 to June 2008: Process Quality Engineer:

Main responsibility is to review/develop processes for assigned programs (airborne, ground vehicle, and

man-portable). In addition,

• Developed and deployed an in-house solder certification program saving the company over $250,000

per year in external solder certification costs

• Implemented controls using six sigma techniques that reduced component failures by 17% hence

saving the company over $100,000 in scrap costs

• Conducted process audits to ensure systems are in place to meet or exceed specification/requirements

• Assisted assembly operators/technicians/QC inspectors in interpreting standards and/or specifications

• Developed Operator Self Acceptance program to ensure only qualified people could self-inspect

• Led/supported Material Review Board (MRB), Failure Review Board (FRB), Corrective Action

Teams, implementing and conducting process audits, etc

• Ensure cleanroom is operating per ISO 14644, class 6 & 7 requirements (formerly FED Std 209E)

and have FOD mitigation plans in place

• Interface with various levels of management, peers, and customers, etc

• Ensured actionable quality metrics are developed and available for floor personnel

InCharge Institute, Orlando, FL 2000-2005

Quality Engineer:

Primary responsibility was developing and implementing a certified Quality Management System

encompassing corporate and subsidiary levels (QMS) pursuant to ISO 9001-2000 requirements. In addition,

• Developed process map to identify relationships between various areas of the organization and call

center

• Developed effective and strategy-focused measurements that roll-up to a balanced scorecard

resulting in a reduction of 2 FTE Data Analyst positions saving approximately $150,000

• Kept current with various financial regulations, updated procedures, and planned and executed

internal audits to ensure processes are functioning in compliance

• Conceptualized and lead implementation of speech analytics based customer satisfaction measuring

and predictive monitoring system

• Supported/led development and deployment of mission-related corporate quality objectives

• Interfaced with all levels of management and provide advice related to new initiatives, report on

status of QMS

Emery Worldwide Airlines, Orlando, FL 1997-2000

Logistics Quality Engineer:

Duties include auditing of in-process and final product to verify compliance with established quality

standards. Also responsible to…

• Determine root cause for poor performing areas using statistical tools and develop methods for

improving performance

• Conduct process and time-motion studies, train and assist Quality Engineers

• Develop route monitoring system to assess on-time delivery performance

• Conduct Quality Improvement meetings with production workers to generate awareness and seek

alternate methods

• Act as liaison between Quality Assurance and Operations, report daily findings to management

• Conduct internal audits to verify compliance with ISO 9002 standards

• Create work instructions, quality notices, and visual aids to standardize processing

Knowledge, Skills, and Abilities:

• Computer Skills: Intermediate to expert-level in MS-Office suite products including MS-Word,

Excel, PowerPoint, Access, Visio; NICE CMS, Crystal Report, Oracle Discoverer 7.0, TIP-QA,

TeamCenter PLM, Costpoint, WDS, etc

• Quality Skills: Root Cause Analysis, Failure Modes & Effects Analysis (FMEA), Cause & Effect,

QFD, Pokayoke, Statistical analysis

• Working knowledge: Line Balancing, Motion-Time Studies (using MOST and MTM), Bill of

Materials, Lean techniques, Laser Welding (ND YAG), NDT methods, AS9100 C, ISO 13485, ISO

14644, WAWF requirements, DD-250, ITAR, DFAR, AAR M-1003, RoHS, REACH, SWOT

analysis, Force Field Analysis, etc

• Abilities: Solutions oriented, strong tolerance for ambiguity, handle multiple tasks, learn new

concepts/processes very quickly, developing subordinates, function in chaotic environments, etc

Education/Training/Certificates:

• Bachelor of Science in Applied Sciences-Industrial Operations concentration

University of South Florida, Tampa, FL

• Certified Quality Engineer, American Society for Quality

• Six Sigma Green Belt, Northrop Grumman, Apopka, FL

• Certified IPC Trainer, EPTAC, Melbourne, FL (certification lapsed)

• Certified Laser Technician, Valencia Community College/Northrop Grumman

• Quality Improvement Associate Course, American Society for Quality, Orlando, FL

• ISO9001-2000 Internal Auditor Course, CEEM/British Standards Institute (BSI), Orlando, FL

• Various corporate trainings-including leadership and employee development trainings

Contact this candidate