Human Resources Manager

E. Joy McFerren

*** ***** **** + Lancaster, PA **601 +717-***-****+ ************@*****.***

Human Capital executive with diverse business background, including medical

devices, distribution, manufacturing, pharmaceutical and hospitality

industries during all stages of startup, growth and restructuring. Expert

in managing acquisitions and rapid staff expansion, as well as reductions

in force and site closures. Outstanding record of establishing strong

partnerships with diverse locations to build culture of stellar performance

combined with high value on human capital.

Strategic Planning Recruitment & Retention

Change/Crisis Management Compensation & Benefits

Organizational Development Training & Development

Process Improvement Health & Safety

Succession Planning Talent & Performance Management

Employee Relations Coaching & Counseling

PROFESSIONAL EXPERIENCE

Vice President, Human Resources, CBW Company, Mountville, PA 01/2011-

08/2011

CBW is a private, family owned full-line, full-service wholesale

distributor servicing convenience stores in six states.

Improved delivery of HR and payroll services through variety of media and

meeting formats based upon industry knowledge and employee feedback.

Led eight Continuous Improvement Teams, comprised of cross functional team

members, to identify, develop, and implement ideas and strategies to

improve safety, security, employee recognition, satisfaction, wellness,

communication, teamwork, and inter-departmental functioning.

Advised leadership team on strategic initiatives to promote an employee

centered culture and improve workforce morale.

Human Resource Manager, Teleflex, Mount Holly, NJ 06/2009-12/2010

Teleflex is a global, public, company with medical device, aerospace,

automotive, and marine divisions. Mount Holly is a Teleflex Medical

location.

Led global transfer of IAB (Intra-Aortic Balloon Catheter) product line

from Mount Holly site to North Carolina site. Designed and managed an

indirect labor Reduction-In-Force and restructured hourly workforce.

Key Leader on Management Team for the addition of new high velocity

product line transferred to Mount Holly. Created a new organization

structure, job descriptions, pay scale, hiring procedures, shift schedule

and work methods for ASK (Arrow Select Kits) a $55MM custom kitting

operation. New lines were constructed, and employees for a three shift

operation were hired, trained and up and running in three months.

Significantly improved employee morale in role as senior site HR Leader, a

corporate wide initiative measured through Focus Group Surveys. Led cross-

functional teams, partnered closely with employees and management,

analyzed trends and metrics, and developed solutions, programs, and

policies that met the needs of the business and the people. Secured a

major grant from the NJ Dept. of Labor to provide Workforce Development

Training on timely topics such as Lean Manufacturing.

Willow Valley Associates, Willow Valley, PA 12/2004-03/2009

WVA is a private, family owed corporation with business units in

Hospitality, Focused Service Hotels, Property Management, and Corporate

Services.

Executive Vice President, Human Resources 05/2005 - 03/2009

Directed complete HR corporate function for diverse business units in

multiple locations for this organization.

Responsible for due diligence for property sales, reduction in force and

cost-saving initiatives.

Addressed complex competitive business issues during recession.

Coordinated a Reduction-In-Force and subsequent reorganization.

Successfully communicated, marketed and implemented a controversial

culture change to existing employees.

Developed and implemented comprehensive compensation plan to attract,

upgrade and retain staff.

Served as HRIS Project Manager for Kronos 5.2 upgrade, Accruals project

and UNICRU installation.

Director, Human Resources 12/2004-04/2005

Led cross-functional teams to improve morale and reduce cost. Designed

innovative wellness program using on-site resources, local providers,

partnerships with community agencies and insurance provider. Achieved a

three year reduction in premium and a 96% on WELCOA scorecard along with

high staff participation. Presented this program at the Lancaster Chamber

of Commerce Spring into Wellness conference upon request. Implemented

innovative safety programs such as stretching, coaching and safety

recognition, reducing injuries and lost work time.

Developed comprehensive strategic recruiting and retention plan to meet

strategic goals including creating brand, advertising campaigns, job fair

collateral, on-line applications, behavioral interviewing, etc.

Human Resources Manager, Wyeth Vaccines, Marietta, PA 03/2002 - 03/2004

Wyeth Pharmaceutical was a public, global company with over 80,000

employees that has been purchased by Pfizer.

Managed site-wide Employee Relations for pharmaceutical campus with 1,500+

employees. Strategic HR Business Partner for 10 client groups, guiding

executives and local management teams to discuss, mediate and resolve HR-

related business issues.

Directed all aspects of site's Reduction In Force and plant closure.

Achieved 60% talent retention rate through relocation of R&D's talent

(100+ scientists) to other parts of company.

Designed and launched successful Employee Recognition Plan that provided

"on the spot" and team rewards, providing immediate improvement in

employee satisfaction.

Pioneered Diversity, Wellness, and Work / Life initiatives.

Manager, Human Resources, QVC, Inc., Lancaster, PA 05/1989 - 02/2002

QVC, Inc. is a public, global company with specialties in retail,

ecommerce, broadcasting, and multimedia.

Directed all HR functions for a 1500-person, 750K SF distribution center.

Directly supervised and coached staff of ten, all reaching the next

promotional level.

Key leadership team partner in expansion from initial 250K SF facility

with 250 employees.

Established a 250K SF, 125-person return center with site manager. Hired

and trained all personnel for this start-up in a two-month period.

Selected by Corporate VP to merge two centers into one smooth-running

operation. Blended distinct cultures through multi-pronged communication

effort, implementing consistent practices across the site.

Developed creative recruitment program that resulted in hiring over 1,250

employees in 12 months.

Key player in roll out and implementation of Values Transformation and

Safety First programs.

Previous experience as Personnel Manager for Kahn-Lucas-Lancaster, Inc.

and Counselor for WV Institute of Technology.

EDUCATION / TRAINING / CERTIFICATIONS

M. Ed., (Counselor Education) Millersville University, Millersville, PA,

ethical. Solution focused,

BS, (Education) Elizabethtown College, Elizabethtown, PA, organizational

goal setting, talent management

Certifications:

. Senior Professional Human Resources (SPHR) - SHRM (2 successful

completions)

. Teacher's Certification - Commonwealth of PA

. Licensed Instructor - Civil Treatment Series, Employment Learning

Innovations

. Certified Trainer - Achieve Global (formerly Zenger-Miller) Vive

President Human Resources

. Certified DDI Instructor - Interaction Management Training HHuman

Resources Director

. OSHA 10 Hour Course

PROFESSIONAL AFFILIATIONS

. Member of Society for Human Resource Management (SHRM)

. Member, Past President, VP, Secretary - Lancaster County Association

for HR Management

. Secretary, Board Member, Past Chairperson of Education Committee -

Lancaster County Business Group on Health

. Board Member, Chairperson of HR Committee - Lancaster Area Victim

Offender Reconciliation Program

. Former Member - Lancaster County Human Relations Commission /

Employment Group

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