Customer Service Years Experience
Resume:
Tonya L. Enis
*********@*****.***
Summary of Experience
* Responsible for all aspects of Accounts Receivable (200+ accounts)-
including collections and process daily billing/invoices; Processing
of credit applications - reviewing application, using Dunn &
Bradstreet and trade references to determine credit limit up to $10K.
* Daily deposit via NETCAPTURE software - scanning checks directly to
bank for deposit. Post payments to AR- checks, credit card, bank
wires, EFT, ACH; process lock box deposits; Preparation of daily cash
flow reports.
* 10 years Accounts Payable and Accounts Receivable ; 5 years Payroll
* 10 year experience in public speaking and presentation skills;
Preparation and coordination of training materials - procedural
* 7 years customer service experience - Help Desk and Call Center
combined
* Preparation of annual departmental budget and budget projections.
* Review of departmental processes and procedures to determine
efficiency and effectiveness of department and implement changes as
laws and University guidelines require.
* Call Center Experience - assisting employees with questions regarding
benefits - medical, dental, vision, STD/LTD, life insurance etc, leave
of absence, Payroll and timesheets and various other HR related topics
and policy; Chat and Web cases; SPECIAL PROJECTS- payroll testing.
Training of new temporary employees on Basic Work Methods and
Expectations. Transition team- traveling to assist with the
transition of contract with client.
* 7 years supervisory & management experience ; Worked in team
environment and as a team leader
* 4 years HR Benefits experience - Reconciling monthly benefits
billings; new employee orientation and employee termination
processing; new employee processing - including background checks and
benefit orientations. Data preparation for renewal of benefits
package.
* 10 years experience in the preparation of employee evaluations; as
well as administering of the evaluations to employees.
* 10 years experience with employee counseling regarding job
performance/personnel issues.
* 4 year Supervisor of Vendor Relations Team and Vendor file using
PeopleSoft.
* Administrator for Purchasing Card Program
* 4 years experience with Historically Underutilized Business Program
(HUB) - Interpretation of Texas Laws to ensure compliance.
Coordination & planning of annual HUB Forum (trade show). Preparation
and compilation of semi-annual reports in regards to Historically
Under Utilized Business goals in purchasing, subcontracting and
mentoring.
Employment
Mercer Human Resource Consulting - 5/2010 - Current -- Participant Service
Representative
Assisting employees with questions regarding benefits - medical, dental,
vision, STD/LTD, life insurance etc, leave of absence, Payroll and
timesheets and various other HR related topics and policy; Chat and Web
cases; SPECIAL PROJECTS- payroll testing. Training of new temporary
employees on Basic Work Methods and Expectations. Transition team-
traveling to assist with the transition of contract with client.
CoWorx Staffing Agency - 10/05/2009 thru 5/10/2010 -- Call Center PSR
Assisting employees with questions regarding benefits - medical, dental,
vision, STD/LTD, life insurance etc, leave of absence, Payroll and
timesheets and various other HR related topics and policy
Milestek Corp. - 09/2006 to 11/2008 -- Credit Analyst - AR and HR
Assistant
Responsible for all aspects of Accounts Receivable (200+ accounts)-
including collections and process daily billing/invoices; Processing of
credit applications - reviewing application, using Dunn & Bradstreet and
trade references to determine credit limit up to $10K. Daily deposit via
NETCAPTURE software - scanning checks directly to bank for deposit. Post
payments to AR- checks, credit card, bank wires, EFT, ACH; process lock box
deposits; Preparation of daily cash flow reports
University of North Texas - 05/1991 to 07/2006 - Purchasing & Payment
Services Dept.
* HUB Administrator / Asst. Director of PPS
* HUB Administrator
* Customer Service Manager
* Travel and & Encumbrance Team leader
* Travels and Front Desk Team Leader
* Training Coordinator
* Accounting Clerk - Accounts Payable
EDUCATION
1981 - 1983 Texas Women's
1980 - 1981 San Jacinto Junior College
SKILLS
*Microsoft Office 2003, 2007
* SOFTWARE - Ecometery, PeopleSoft, Siebel, ADP; GroupWise
* 10 Key
* Netcapture
* Public Speaking
* Electronic Filing System
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