Quality Assurance Manager
Resume:
B randon Roach
P.O. Box *****
Bedford, OH, *****
M ***************@****.***
PROFESSIONAL PROF I LE
Management professional w ith solid leadership skills providing experience in Quality
Assurance related areas through my creative talents, educational background, and existing
business skills. My expertise in employee management and customer relations allows me
room to provide valuable support on business topics and quality related issues. I feel my
ability to t rain and develop staff while still being able to pay attention to budget guidelines,
sales quotas, and implementation of policies and procedures makes me an ideal candidate.
S UMMARY OF QUAL I F ICAT IO NS
Assertive, enthusiastic, results-oriented, multi-tasking skills and self-motivated.
Innovative marketing and forecasting abilities.
Conflict management skills and with the ability to effectively function in a team
environment.
Demonstrate strong negotiation and client management skills.
Great problem-solving and creative thinking skills.
H igh degree of initiative and independent judgment.
Able to prioritize to specific issues that may suddenly arise by applying
organizational skills, along with strong attention to detail to solve these issues
i n a timely manner.
Computer competencies; Window XP, NT, MS Word, Power Point, Spread sheet,
Excel, 250 WPM, Basic Internet, Blackberry systems, social media research,
marketing consulting, analytic summarization, data analysis.
P ROFESSIONAL EXPER IENCE
Strategic Planning and Marketing Manager 2011 –
P resent
B izzy Bucks Industries- BBI L LC. (Self-Owned Entrepreneurial Venture), Bedford, OH
Determined Quality assurance issues through interacting with mangers,
team members and clients to ensure that all goals and standards are being
meet with above and beyond satisfactory levels, while still maintaining a
positive atti tude.
Established new strategies to increase revenue profits while lowering
overhead cost and increasing production of services.
Demonstrated strong Strategic planning processing skills with a focus on
maximizing marketing goals and revenue bench marks, by expanding on
analytical findings of customer sales and marketing evolutionary t rends to
help improve overall profit margins of specific products or brands.
Assisted in increasing media endorsement and consumer awareness through
maximizing sponsorship funds, to utilize untapped markets for new
consumers while continuing to monitor the current media t rends of existing
consumers.
Sharps Service Specialist 2009 – 2010
S tericycle I nc., B rooklyn Heights, Ohio
Understanding of procedures and protocol when dealing with Biohazards
waste materials and the Proper disposal of Hazardous waste products based
on FDA and HPPA regulations.
Very Patient and calm when reviewing fundamentals of an organization with
both clients and coworkers to better improve production and work flow with
p roducts and services.
Maintained positive relationship with clients on service needs through reviewing
data implementation on products and education on management reports through
p resentations and personal meetings.
F itness Consultant 2008 – 2011
Bedford Heights Community Center, Bedford Heights, Ohio
Great communications skills, with a unique gift to relate to others, while staying
focused various business topics and needs.
Effectively educated clients on operation procedures with equipment while still
p roviding a high level of customer service.
Made sure all areas of business remained clean and presentable to guest.
Mentoring youth on positive recreational lifestyles and personal choices.
CPST (Community Psychiat ric Supportive Therapist) 2008 – 2010
Connections Health, Wellness, and Advocacy, Beachwood, Ohio
As a Case manager, coordinated a ll necessary medical health care issues, while
p roviding support to all clients helping them developing productive t reatment
p lans for their success and their well being.
Ability to overcome major obstacles with great courage and determination while
still keeping a balanced attitude during distressed situations.
Great interpersonal skills when dealing with others, with the ability to be a
leader in complex situations
Data entry experience in processing client review notes within 72 hour time
f rame.
Provided counseling and Therapeutic intervention support to clients facing issues
w ith their treatment plan goals.
Events Planner/Quality Control 2006 – Present
Sushi W.H.A.P. Productions (Self-Owned Ent repreneurial Venture), Cleveland, Ohio
Assisted in creating promotional marketing materials while managing
sponsorship funds and event i tinerary plans for corporate related accounts
and events.
Able to manage customer satisfaction through administering performance
surveys and processing them to carefully review key findings and related
issues with staff and clients, to help maintain positive business relationships
.
Used SEO skills to increase social media site t raffic and search engine
p lacement on specific events.
Quality Assurance Manager/Team member 2005 – 2008
Box INC., Warren, Ohio
Quali ty Control experience in dealing with products and services relating to
i ndustrial swimming pool materials and blueprints.
Able to maintain a diverse work schedule t raveling to multiple locations,
communicating with various staff and educating clients about company
p roducts and services.
Great attention to detail along with people soft skills to be able to review
issues and resolutions on quality matters with clients as i t relates to products
and services being used.
E DUCAT ION
Saginaw Valley State University, December 2007
B.A in Communications; M inor: T heater, 2007
O RGAN IZAT IO NS and AFF I LAT IONS
The Urban League of Greater Cleveland ( ULGC) –Member 2011-Present
• The Urban League of Greater Cleveland is a non-profit social service organization, connected to the National Urban League as one of 97
affiliates in 36 states. As a funded community partner of United Way of Greater Cleveland, the League seeks to improve the economic,
cultural, social and educational conditions affecting all citizens of Cuyahoga County.
The National Urban League Young Professionals ( NULYP) - Member 2011-Present
• Is a National Urban League volunteer auxiliary that targets young professionals ages 21-40 to empower their
communities and change lives through the Urban League Movement.
Contact this candidate