Human Resources Manager
Resume:
Kathleen N. Hall
**** ******** ******, ********** ** 17110
(C) 717-***-****
Email: *******@*******.***
Summary
HR expert with professional depth and breadth spanning a wide array of
industries including federal government, healthcare/human services,
gaming/hospitality and retail. Solidly defined ability in managing the core
fundamentals of the human resource function with expertise in employee
relations and labor.
Skill
Highlights
Employee/Labor Relations Training & Development
Union Avoidance Campaigns Conflict
Management/Mediation
Lead Investigator Process Improvement
HR Analysis and Reporting HR Project Management
Core
Accomplishments
Employee Relations:
Lead role in conducting/resolving numerous high-level complex
investigations, including Executive level employees resulting in no
adverse outcome to organization.
Improved efficiency/ processes, created/implemented developmental
training for subordinates resulting in consistent practices minimizing
organizational risk and liability.
Labor:
Successfully negotiated multiple contracts; including Teamsters, SEUI
and AFSCME.
Developed and implemented union avoidance campaigns, maintaining a
union free environment.
Created and implemented labor-management forums, in turn reducing
grievance/ULP activity.
Project Management:
Redesigned and implemented new FMLA program affecting 6,000 employees,
reducing leave utilization, agency replacement and overtime costs.
Developed and established unemployment and FMLA processes, reducing
manual administrative tracking methods and record keeping.
Kathleen N. Hall
Core Accomplishments
Cont'd
Human Resources:
Successfully investigated/defended numerous EEO and Department of
Labor complaints resulting in no settlement costs to, or awards
against employers.
Successfully created reward and recognition programs improving
employee morale, performance and productivity.
Created and delivered various training programs for all levels of
employees and management resulting in consistent practices, reducing
organizational liability.
Professional
Experience
VA Medical Center, Lebanon, PA Current
Employee/Labor Relations
Provide advisory services and direction for 1,300 federal union and
non-union employees with specific regard for employee/labor relations.
Successfully prepared and defended numerous adverse employment
actions, additionally effectively have sustained disciplinary and
termination actions.
Provide consultative services to management resolving critical,
complex matters.
Represent the organization in various stages in meetings, hearings and
affairs related to unfair labor practices, negotiations, grievances,
EEO hearings/mediations, and other associated formal processes.
Actively consult with management and labor partners to determine
strategic HR needs.
First chair for local negotiation. Exceptional relationship with the
union resulting in less than five grievances over the last 17 months.
Kathleen N. Hall
Professional Experience
Cont'd
NHS Human Services, Harrisburg, PA 2010-
2010
Sr. Manager, Regional Labor and Employee Relations
Provided comprehensive consultative services covering 6,000 employees
and 24 field HR Generalists.
Served as subject matter expert to all levels of management regarding
labor/employee relations and other associated HR matters.
Successfully negotiated 3 contracts within 9 months, first chair in 2
negotiations.
Partnered with operational leadership regarding complex
investigations, union organizing, strike preparation/concerted
activity, while maintaining work place stability resulting in no lost
work time.
Led and resolved numerous internal and external investigations
resulting in no financial loss to the organization.
Hollywood Casino at Penn National Race Course, Grantville, PA 2007-
2009
Employee Relations Manager
Partnered with Sr. Leadership to enhance operational efficiency
through application of HR business strategies to maximize gaming and
racing revenues, managing multiple locations.
Assumed lead role in opening new property, meeting the goal of 1,000
new hires.
Developed and managed employee relations functions.
Consultant and subject matter expert with specific reference to:
policies procedures/HR process, employee/labor relations, turnover,
UC, FMLA, WC, EEO/PHRC complaints.
Led and resolved numerous internal and external investigations
resulting in no financial loss to the organization.
Kathleen N. Hall
Professional Experience
Cont'd
Penn State Milton S. Hershey Medical Center, Hershey, PA 2003-
2007
HR Liaison II
Consultant providing comprehensive HR support and direction for 1,300
employees across 7 departments for an organization of 6,000 employees,
across multiple locations.
Interpreted, coached and advised management regarding employment laws,
administered EEO/AA programs, and managed employee/labor relations
matters.
Managed multiple labor unions and contracts.
Developed, administered and managed employee relations functions.
Managed and administered UC and FMLA programs.
Bon Ton, Harrisburg, PA
Divisional Human Resources and Operations Manager 1998-
2003
Sr. level manager responsible for meeting defined revenue goals and
increasing shareholder value.
Managed and developed recruiting, hiring, training and promotion
strategies resulting in reduced turn over, decreased inventory
shortage and increased sales.
Assumed leadership role for coaching, counseling,
discipline/discharge, retention/turn over and employee recognition
programs.
Administered compensation and benefit programs.
Supervised and managed direct and indirect reports including managers,
supervisors and line level employees.
Kathleen N. Hall
Education
Saint Francis University, Harrisburg, PA
Master's Human Resources
Concentration in employee/labor relations
Penn State University, Harrisburg, PA
B.S. Psychology
Professional
Affiliations
SPHR, Senior Professional Humans Resources Certification
Member, Human Resources of Central PA
Member, Society for Human Resources Management
Mentor/Lecturer, School of Business and Industry Prep (SBI),
Harrisburg High School, Harrisburg, PA
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