Customer Service Human Resources

RONNEL HAMIEL

**** ********* ***** **

Harrisburg, PA 17111

717-***-**** (Home)// 412-***-**** (Mobile)

***********@*******.***

JOB SUMMARY

A highly successful human resource professional with huge background experience in

planning, assigning and coordinating programs and activities to enhance relationships

between management, staff and customers; to promote member satisfaction, well-being

and quality of work life; effective communicator meeting the organization's goals in a

timely and efficient manner.

Summary of Qualifications:

•Six years of Human Resources experience.

•Four years of Labor Relations experience.

•Four years of Customer Service experience.

•Manages labor relations preparations, progressive discipline, accomodations, and

security incidents as identified by Human Resources.

•Recommends process improvements to improve efficiency. Recommends designs and

delivers supervisor training to educate labor relations policy for better decision

making.

•Conducts simple fact findings, analyzes information and makes recommendations for

corrective action.

•Manage preparation of unemployment claims and prepares for hearings.

•Effective administration of existing programs in accordance with policies and

procedures.

•Administrator for company's performance management system.

•Collaborate with managers on recommending and implementing process improvements.

•Develop training aids to assist managers in educating staff on the performance

management process.

•Conducts personal and investigative interviews.

•Ability to use Micro soft Word to access and retrieve information.

Professional Experience:

AVIS Car Rental (2012 - Present) Customer Service Agent

Interact with customers to provide information in response to inquiries about products

and services and to handle and resolve complaints. Keep records of customer inteactions

and transactions, recording details of inquires, complaints, and comments, as well as

actions taken. Other duties include: Perform visual inspection of vehicles and note body

damage. Report and follow procedures when body damage is discovered. Log car

issues- miles, fuel, PM's, damage, registration, inspection. Assist the rental counters -

vehicle location and vehicle features. Routine Check-In and Inventory of vehicles.

SEIU Local 668 (2005 – 2011) Secretary-Treasurer

Work to ensure organization’s financial stability and potential for financial growth

through strategic planning that involves managing investments, minimizing financial risk

factors, overseeing the procurement and spending of funds, and handling mergers and

acquisitions with other organizations. Analyzing financial gains and losses, formulating

plans for improvement and drafting highly technical financial reports for presentation to

our statewide executive board. Train staff and members in preparation for collective

bargaining. The public face of the union in coalitions and community groups.

The Secretary-Treasurer shares the responsibility in managing 54 staff employees.

Planning, directing and coordinating the operations of the organization. On occasion, the

Secretary-Treasurer handles grievances, arbitration and unemployment compensation

hearings. Flexible at handling all other managerial duties as needed. Job requires long

hours and heavy travel.

SEIU Local 668 (2002 - 2005) Business Field Representative

Developing and implementing labor relation strategies. Conducts fact-findings,

grievances, arbitrations and prepares PLRB/NLRB filings. Lead a team of future union

leaders coaching, training, negotiating and executing collective bargaining agreements.

Managing and resolving union related disputes. Mobilize when needed to address labor

issues.

Commonwealth of Pennsylvania (1997 – 2002) Income Maintenance Caseworker

Government profession that concentrates on helping people deal with problems ranging

from disability family issues via government assistance. Responsibilities include:

meeting clients needs via Cash, Medical and Food Stamp application. Application

processing either in the office, client residence or other area offices.

Education:

•Monroeville School of Business (Associates)

•Robet Morris College (Business Administration)

•National Labor College (Labor Studies)

REFERNCES AVAILABLE UPON REQUEST

Contact this candidate