Sales Manager
Resume:
Sean J. Carroll
North Attleboro, MA 02760
************@*****.***
Summary
Highly motivated financial services professional with over 20 years
experience specializing in mutual fund, annuity,
life, and long-term care insurance distribution through bank, broker/dealer
and financial planning, and independent advisor channels. Proven track
record in sales, sales management, staff development and relationship
building. Equally adept at developing and growing new business channels
and nurturing long-term customer relationships.
Professional Experience
SURPASS Contact Centers, Inc., Bedford, NH
2011 - Present
Director, Business Development - Insurance and Healthcare Division
. Responsible for prospecting and implementing outsourced call center
services for insurance and healthcare companies for the New England
territory.
. Identify client's service, sales, and/or operational needs through
meetings and conduct sales presentations to key decision makers.
. Manage corporate initiatives to exceed client's service standards,
sales goals, and benchmarks.
JOHN HANCOCK FINANCIAL SERVICES, INC., Boston, MA
2003 - 2011
Manager, Rollover Education Center (2011)
. Managed 6 Rollover Education Specialists responsible for retaining
mutual fund assets.
. Hired, trained, mentored, and evaluated staff performance through
call monitoring and call coaching.
. Analyzed inbound and outbound call statistics and client feedback and
prepared management reports. Used data to monitor problems and
measure success of the team and the call center.
. Worked with management to identify opportunities to provide valuable
solutions to John Hancock clients.
Director, Internal Sales (2004-2010)
. Managed 11 internal wholesalers across two sites in the Long-Term
Care Insurance Division (LTC).
. LTC Key Account Manager for 5 broker/dealer firms.
. Drove and streamlined sales, marketing, corporate, and product
initiatives within financial planning firms.
. Oversaw all aspects of internal wholesaling and sales support to all
distribution channels.
. Exceeded LTC sales goal 4 of the past 5 years - 2010, 2009, 2007, and
2006.
. Successfully launched a direct LTC wholesaling model into 4 firms
resulting in $13MM in new premium.
Director, Manager of Internal Wholesaling (2003-2004)
. Managed 10 internal wholesalers in the Direct Brokerage Life
Insurance Division.
. Supervised internal sales distribution for universal, variable, whole
life, term, and long-term care insurance to banks, broker/dealers,
general agents, and personal producers.
. Organized and managed proactive call campaigns to producers, sales
managers, and back office personnel.
. Oversaw all phone activity regarding illustration requests, case
design, sales support and product information.
LIBERTY FUNDS DISTRIBUTOR, INC., Boston, MA
1995 - 2001
Vice President, Sales Desk Manager- (1999 - 2001)
. Managed 19 internal wholesalers and 7 product specialists in the
Broker/Dealer Division.
Exceeded 2001 sales goal by 130%.
Hired, trained, and coached internal wholesalers for effective telephone
sales and territory management.
Responsible for department budget, compensation model, performance
appraisals, and training development.
Senior Regional Marketing Consultant - (1995 - 1999)
Selected to wholesale the New England Bank territory while wholesaler was
out on leave of absence.
Consistently achieved or exceeded sales goals for New England Bank Channel.
Regularly recruited as speaker for product training meetings and public
seminars
Cultivated and prospected new selling relationships with producers who had
no prior written business.
Sean J. Carroll
************@*****.*** page 2
MEMBERS INSURANCE AGENCY OF NEW ENGLAND, Southborough, MA
1994 - 1995
Financial Services Specialist
Served as sole investment representative for two regional credit unions
with assets exceeding $180M.
Analyzed client's financial needs and identified appropriate investment
vehicles to achieve financial goals.
Provided financial consulting to displaced workers creating individual
financial plans ensuring future stability.
Trained credit union branch staff on referral lead program through role-
plays and branch activities, resulting in increased appointments and
greater customer service.
Conducted various financial planning seminars for credit union members
resulting in increased sales.
Launched investment center marketing campaigns for eight credit union
branches.
LEGG MASON WOOD WALKER, INC, Boston, MA 1993 -
1994
Associate Investment Executive
Completed vigorous Broker Trainee Program under the supervision of an
Investment Vice President.
Qualified and established clientele by opening new accounts meeting the
minimum value of $10,000 resulting in greater than $100,000 in sales in
less than twelve months.
Prospected for high net worth investors through extensive screening
process.
Recruited and conducted all interviews for prospective associate brokers.
THOMAS JAMES ASSOCIATES, INC, Boston, MA
1993
Registered Representative
Serviced clients' financial objectives through a wide range of investment
vehicles.
Conducted presentations on stocks, bonds, mutual funds, initial public
offerings, for prospective clients.
Solicited new business through initial public offerings.
Actively participated in due diligence meetings prior to issuance of new
securities.
PUTNAM INVESTMENTS, Boston, MA
1990 - 1993
Account Controller, International Institutional Group
Charged with daily pricing of equity and fixed institutional accounts.
Central contact for Global Fixed Income Division including: traders, fund
managers, and compliance.
Priced daily net asset value of multi-currency mutual funds marketed
outside the United States.
Created daily hedge monitors to measure foreign exchange rate fluctuation.
Education
Bryant University, Smithfield, RI
Major: Marketing
Bachelor of Science in Business Administration
Licenses/Qualifications
FINRA Series 7, 26 & 63
Licensed agent: Massachusetts Life, Accident & Health
CLTC (Corporation for Long Term Care) designation
401(k) Certification Course - University of Massachusetts, Amherst
The Institute of Business & Finance - Certified Fund Specialist (CFS)
Charter Oak Consulting Group - "The L4 System" (Leadership for Effective
Management)
The Fusion Group - "Presenting for Results" (Presentation training)
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