Management Human Resources
Resume:
CAROL B. STEIN
Beachwood, Ohio 44122
216-***-**** (cell); 216-***-**** (home)
***********@*****.***
CAREER SUMMARY
An innovative HR leader with a passion for employee and labor relations, performance management, talent
acquisition and development. I drive HR improvements to the bottom line, while strengthening HR
partnerships at all levels. Experienced in union, non-union, operations, professional, sales, distribution,
transportation, healthcare, private and public sector.
PROFESSIONAL EXPERIENCE
US Foods, formerly US Foodservice, Cleveland Division 2009- present
A national, broadline food distribution company with 270+ division employees including delivery drivers,
warehouse workers, sales force and administrative staff.
HR Manager
• As an internal HR consultant to leadership, advise and guide management on
organizational effectiveness and compliance through HR policies, processes and programs.
• Maintain union-free status and ensure positive employee engagement through fair and consistent
performance management, and healthy two-way communication.
• Redesigned pay plans for front-line employee that strengthened recruitment and retention while meeting
bottom line labor targets.
• Proactively manages division’s talent acquisition of a diverse workforce through
recruitment, staffing and on-boarding
Jewish Family Service Association, Cleveland, Ohio 2001 – 2009
A growing, private, non-profit, multi-site healthcare agency with 650+ employees, including unionized
caregivers, licensed professionals, managerial and administrative staff.
Director of Human Resources
• Directed full-service HR department of up to 8 staff. Reported to JFSA’s President/CEO.
• Quickly identified and corrected non-compliance with governmental and regulatory requirements,
consistently earning top ratings on HR compliance audits.
• Reduced annual turnover by 45%, through improved recruitment, selection and employee engagement
programs. Streamlined recruitment processes, reducing “time to hire”.
• Strengthened employee relations by providing performance management tools, training, and coaching to
management at all levels. Reduced employee complaints, charges and law suits.
• Conducted first-ever employee survey. Multi-year action plans targeting communication and leadership
effectiveness achieved up to 25% higher scores.
• Formulated and established the first compensation system that linked pay with performance, and
improved internal and external equity, retention, and recruitment.
• Built collaborative labor-management relationship, with few grievances and no arbitrations. Negotiated 3-
year contract with $1.2 million in savings to sustain home healthcare company.
• Obtained $750,000+ in grants to underwrite the salaries of 3 HR managers, and cover costs for employee
surveys, compensation projects, training software and workers compensation administration. Planned,
managed and achieved grant-funded project outcomes.
• Annually procured quality health insurance contracts below regional inflation rate and benefit budget by
aggressively negotiating with carriers and the Union on costs and plan designs.
• Saved more than $1 million in workers compensation premiums through group participation, BWC
programs and discounts, and aggressive claims management.
• Improved efficiency and HR staffing ratio through upgraded HRIS, re-engineered processes and
outsourcing. Marketed and sold HR services to other non-profits.
Greater Cleveland Regional Transit Authority, Cleveland, Ohio 1994 – 2001
A 3,000 employee public sector, transportation agency, comprised of operators, mechanics, safety-forces,
professional and administrative staff.
Director of Labor and Employee Relations
• Directed department of up to 5 staff members. Built labor-management partnership that reduced
grievances by 50+%.
• Strengthened compliance with labor and employment laws, regulations, contract and policies through
training and coaching of management at all levels.
• Project leader of 30 member labor management team that designed and implemented an award-
winning employee relations program. Trained hundreds of supervisors on new work rules and non-
punitive discipline system. Reduced both disciplinary actions and customer complaints of operator
performance.
• Trained in conflict resolution methods, traditional and win-win bargaining, partnered with legal
counsel and Operations to strategize and negotiate union contracts that streamlined operating rules and
contained labor costs.
• As a qualified Total Quality Management instructor, trained front line workers on process
improvement. Chaired teams that contained health care costs, increased productivity and enhanced
service schedules.
• Implemented HRIS software (e.g. Kronos, PeopleSoft) that supported compliance.
Service Employees International Union, Cleveland, Ohio 1983 – 1994
International service union representing employees in both the public and private sectors (e.g. public libraries,
health care and social service agencies).
Senior Staff Representative for 3 local unions
• Negotiated more than 40 labor contracts;
• Doubled the union membership through successful organizing campaigns.
• Developed and trained officials on effective leadership and labor law compliance
• Managed union office and financial operations.
Prior experience: Licensed social worker in health care organizations, Cleveland Ohio
EDUCATION AND RELATED PROFESSIONAL ACTIVITIES
Masters of Science in Social Administration, Mandel School
Case Western Reserve University – Cleveland, Ohio
Bachelors of Arts with honors, Psychology
University of Michigan – Ann Arbor, Michigan
Society of Human Resources Management – local and national member 1994 to present
Board Member, Transit Labor Exchange 1994 - 2001
Featured speaker on employee and labor relations at 5 national conferences 1998 - 2000
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