Customer Service Manager
Resume:
INDIA N. RODRIGUEZ
**** ******** **., *******, ** 19013
*****.*************@*****.***
Education: Chester High School, June 1999-Diploma
Harcum College: May 2011 –Associates Degree, Organizational
Leadership & Development
People’s Light & Theatre- Jan. 2004-March 2004
Hobbies: Makeup artist, published Poet and Songwriter
Qualifications: Several years of quality customer service experience, and the
ability to work well independently and/or efficiently as part of a team.
Professional Experience:
The Rashid Firm: August 2011-Present
Legal Secretary- Assisting attorney with daily office operations as well as case
load. Preparing case files and other legal documentation for court hearings and
trials. Answering phones, typing, and computer operations. Utilizing Word, Excel
and other computer software. Answering phones, bookkeeping, typing, and
computer operations Customer Service, Interacting with clients, court clerks,
judges, insurance companies etc.
Sunrise Senior Living: April 2010- September 2011
Care Manager- Direct care for 20-35 seniors living dementia. Care includes meal
preparation and housekeeping. Also assisting residents with daily hygiene and
activities, reassuring quality of living.
Boscov’s Department store: October 2009-August 2010, Dec. 2007-April 2008
Beauty Advisor/ Counter manager- Overseeing and managing sales for Elizabeth
Arden Cosmetics and fragrances as well as Clinique, Lancôme, Estee Lauder,
Dermablend, Strivectin, Fashion Fair and other designer fragrances. Inventory,
stock, meeting monthly goals as well as small event planning.
Children’s Dental Healthcare Associates: June 2009-September 2009
Front desk receptionist/call center representative-Answering multi-line phones,
greeting patients as well as checking patients in and out. Billing patients and
insurance companies, receiving and managing patient fees and co-pays, creating
and maintaining patients’ records and general clerical duties.
Healthcare Administrative Partners: April 2008-April 2009
Accounts receivable Representative-Managing and reconciling outstanding
accounts. Interacting with multiple insurance companies, filing and general office
duties.
Apria Healthcare: June 2005-September 2007
Suspended billing Representative- Operated mail machine received and delivered
mail for entire office. Managed and maintain file room and patients records. Made
daily bank deposits. Contacted multiple insurances, patients, doctors and Medicare
to gather and input data to reconcile DME suspended billing.
Community Interactions: May 2003-June 2005
Customer Service Agent-Direct care for individuals with mental and physical
disabilities. Housekeeping and preparing meals, medication
administration.Accompanyment and assistance to doctors’ appointments, places of
employment and social events.
Contact this candidate