Customer Service Professional/ Native Cantonese Speaker
Resume:
Kwai Ching (Chloey) So
********@*****.***
Exton, PA 19341
SUMMARY
Highly experienced customer service professional in hospitality industry. Certificates of Marketing,
Facilities Management, Conventional Management, Housekeeping by Educational Institute of the
American Hotel and Lodging Association. Strong written and oral communications and leadership
skills. A team player who is attentive to details with full knowledge of hotel operat ions. Technical skills
include:
Proficient in Front Office Operation: Opera, Fidelio, Hilton Front Office Pro gram
Proficient in Microsoft Office: Word, Excel, PowerPoint and FrontPage
Skilled in graphics design programs: Adobe Photoshop, Adobe InDesign and Adobe Flash
EDUCATION
Bachelor of Science, Hotel, Restaurant and Institutional Management, 2010
The University of Delaware, Newark, DE
Overall GPA: 3.67 / 4.00
Dean’s List (Fall 2009- Spring 2010)
Higher Diploma of Hotel and Restaurant Management
Swiss School of Tourism and Hospitality, Chur, Switzerland
Member of Yearbook Team, Swiss School of Tourism and Hospitality
PROFESSIONAL EXPERIENCE
DoubleTree by Hilton Wilmington, Delaware, US 2010-present
FRONT OFFICE SUPERVISOR
Maintained the office supplies
Trained and motivated new team members
Coordinated and resolved any issues/complaints
SALES ADMINISTRATIVE
Assisted the sales managers to generate revenue
Assisted General Manager, HR manager and Revenue Manager in creating professional communication
with other departments
Coordinated the inventory of Sales Department
GUEST SERVICE AGENT
Assisted the guests’ check in/out process
Responded to all telephone inquiries for reservation and hotel information
Provided excellent customer service to guests
Maintained the ability to multitasks
Park Inn Heathrow, United Kingdom 2008-2009
FRONT OFFICE RECEPTIONIST
Assisted the guests’ check in/out process
Provided excellent customer service to guests
Prepared the airline crew arrival and departure
Managed the crew reception under a fast -paced environment
Trained and motivated new Front Office staff in the main reception and crew rec eption
Kurssal Allegro Hotel, Bern, Switzerland 2006-2007
RESTAURANT SERVICE TRAINEE
Served restaurant guests and handled requests in the professional manner
Developed interpersonal and communication skills while working under pressure
Interacted with team members, supervisor and customers
Academic Experience
Service and Kitchen Restaurant Practice, Vita Nova, University of Delaware
Developed professional experience of restaurant operation through 17 different positions
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