Customer Service Human Resources

Ariel June Gallagher

Home: *** **** ***** **** *******, NJ 07821

862-***-**** / *******@***.***

EDUCATION:

*The Pennsylvania State University University Park, PA

Bachelor of Science in Hotel, Restaurant, and Institutional Management Expected Graduation: Dec, 2013

Minor in Labor & Employment Relations

Related Courses: Hospitality Marketing; Finance; Law; Technology; Managerial and Financial

Accounting, Organizational Behavior, Human Resource Management, Business side of Human Resources

*Phillips University Marburg, Germany

Six month study abroad program 1/11

– 6/11

Related Courses: German Language; Speaking; History; Current Culture; and Linguistics.

EXPERIENCE:

*Oddka Vodka Marketing Team State College, PA

Promotions Specialist 1/13- Present

-Socially interacting with customers to enhance product knowledge to drive consumer demand.

-Establish significant brand recognition to further business growth.

-Report marketing research studies back to higher authority.

*The Penn Stater Hotel State College, PA

Banquet Server 5/13-9/13

-Review Banquet Event Orders (BEO’s) and prepare rooms as a team for events.

-Responsible for positive guest interactions while serving in a competent manner.

-Maintain proper dining experiences; fulfilling customer’s needs, delivering items, refilling glasses etc.

* The Gingerbread Man State College, PA

Server/Waitress 5/12-12/12

-Using effective customer service skills, exceed customers perceived standards.

-Conveying food and beverage orders through technology systems.

-Working as a team to ensure that orders were served in an efficient manner.

-After increasing my sales overtime, I began to help train new employees in a fast pace environment.

*Burger King Newton, NJ

BK Team Staff 5/10 – 12/10

-Maintained high standards for customer service during high-volume while expediting orders.

-Make sure fellow coworkers were doing their associated tasks to ensure daily operations ran smoothly.

ORGANIZATIONS:

*Kappa Delta Sorority University Park, PA

Philanthropy: Child abuse, Girl scouts, many campus and community services. 2011/Present

*Society for Human Resource Management (SHRM) 2012/ Present

*Society of Labor & Employment Relations (SLER) 2012/Present

*American Hotel & Lodging Association (AH&LA) 2012/Present

*Penn State Hotel & Restaurant Society (PSHRS) 2011/2012

*Student Government Association (SGA) Hazleton, PA

Senator: Communicating through and representing the student body. 09/09-12/10

Food & Beverage student representative at High acres café.

LEADERSHIP EXPERIENCE: Hazleton, PA

-Overnight weekend leadership conference with Penn State Hazleton 04/11

-Freshmen orientation leader 08/10

-Competitive cheerleading captain 08/07-12/10

ATHLETICS: Hazleton, PA

-Penn State Competitive Cheerleading Team 09/09-05/10

-Penn State Tennis Team 08/10-11/10

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