Project Manager Quality
Resume:
SUSAN SHARROCK
Newark, OH, **055
*****************@**********.***
Objective:
To get back into the workforce after receiving my college degree. Open to
contract or permanent assignments, local or out of town, anywhere within
the continental U.S.
Professional Experience:
Sep 10 - Feb 13 Belcan Corporation Mt. Vernon, Ohio
Product Data Manager/Quality/Technical Writing
A customer oriented and highly client recommended Product Data Manager with
experience in the use of quality engineering systems and quality
specifications and standards. Experienced in the hierarchy of the
engineering portal system with knowledge in the loading and editing of
files. An additional responsibility includes;
. Developing and defining documentation quality standards.
. Used SharePoint to manage files online.
. Worked with the software engineers to determine what documentation
needed to be created for different software
. Used MS Visio to layout plans for projects
. Determined what documentation needed to be created for the process of
putting together a dossier.
. Used MS Project to Track the cost and hours.
. Maintained and updated schedules for delivery of equipment
. Trained additional documentation team members for the BP Chirag team.
. Make Flow charting to put procedures in a logical sequence.
. Reported the team performance to the customer and the manager
. Use of Inspection and Test plans to track documentation for different
witness points and tests.
. Review and interpret customer specifications and engineering drawings
to help with bid proposals and contracts for BP Chirag.
. Responsible for quality deliverables on documentation. .
. Work with the BP mechanical and electrical engineers to identify
issues on engineering drawings.
. Use IHS Standards Expert to locate relevant standards
. Stepped in for the Project Manager on the BP Chirag project when
needed.
. Track waivers and deviations
. Creating a project quality plan
. Creating change records and change orders.
. Submitting documents to the change management system.
. Gathering quality documentation and created Dispatch Dossiers and
Manufacturing Records Books for BP Chirag.
. Checking the quality of documentation. Ensuring the documentation
meets customer requirements and markings are correct.
. Checking for errors and accuracy.
. Work with the Rolls-Royce engineers to ensure good document quality.
. Experience working with Application teams to determine documentation
needs.
. Certification Team.
. Interface with the customer to resolve documentation issues.
Professional Experience (con't):
Feb 96 - July 09 Boeing Heath, Ohio
Technical Data Representative/Quality/Technical Writing
Executed a wide array of activities including office administration and
executive office administration duties, performed investigations,
identified trends, and analyzed assigned problems. Provided timely
customer service to the shop floor technician by delivering updates to
documentation. Exceptional interpersonal skills. Able to quickly learn
new work processes through research and observation and articulate
knowledge to others. An additional responsibility includes;
. Read engineering documents so that the proper updates could be applied
. Stepped in as office administrator for the director of the facility
. Travel arrangements
. Tracked expense reports
. Part of the office administrator pool (secretarial pool)
. Ordered and tracked supplies and supply inventory
. Created formal letters using company letterhead
. Used SharePoint to share files online with different AFB
. Worked with the software engineers to determine what documentation
needed to be created for different software
. Determined what documentation needed to be created for the management
system that was used for the tracking of changes
. Used MS Visio to layout filing plans
. Gaining access to various government databases for acquiring data
needed to perform various jobs including ETIMS.
. Developing and managing short and long term documentation plans.
. Technical Writing and Technical Order changes (AFTO 22) and Technical
Assistant Manuals (TAM)
. Waivers and deviations
. Co-lead of the configuration management team
. Assume responsibility for administering the Program Information
Management System (PIMS) change control process for documentation and
change process of the Technical Orders. (AFTO 22, ECO)
. Responsible for managing the AFTO 45 change process for the 33K series
calibration procedures.
. Reading and interpreting engineering documentation, BOMs,
specifications and standards.
. Make business and technical analysis to determine what documentation
needs to be in place.
. Documentation Certification/Configuration Management/Document Control
. Lean Manufacturing
. Engineering Technical Support
. Updating processes and procedures
. Filing updates in technical orders and other data used on the floor
. Pulling engineering documents from Aperture cards and microfiche and
maintaining inventory database of all documentation used at the
facility.
. Maintaining and updating vendor commercial data
. Filming and archiving documentation.
. Gaining access to the various Boeing systems for obtaining needed
information.
Aug 93 - Feb 96 Newark Air Force Base, AGMC Heath, Ohio
Personnel - Training Clerk
. Act as office administrator for the commander of the base and the
Human Resources Manager
. Maintained and updated training records of the AFB personnel.
. Performed Office Administration duties and administered Suspense logs.
EDUCATION
University of Phoenix
Bachelor's Degree in Business Management July 2013
Associate's Degree in Elementary Education July 2011
. Major - Management
. Minor - Education
. Related course work-Bachelor's: Personnel management, business
management, business ethics, business law, macroeconomics,
statistics, marketing, and sales.
. Related course work - Associate's: Diversified classroom, Math and
Algebra.
Central Ohio Technical College Newark, Ohio
General
- Completed Basic Business Management
Accounting
- Completed Accounting I, II and Accounting III Classes
Computer Programming
- Completed 2 years of college for Computer programming. Languages
included Cobol, Fortran and Basic
Heath High School Heath, Ohio
Specialty
- Intensive Office Education
SKILLS & ABILITIES:
Quality
. Check product documentation to ensure the highest quality standards
had been met
. Worked with mechanical and electrical inspectors to check for the
quality of a
product.
Management
. Developed and implemented a new approach to quality documentation for
Rolls Royce
. Managed a team to create the quality documentation which was
recognized worldwide for
. Rolls Royce by the CEO of Rolls Royce Andrew Heath and Tony Reuger.
.
Communication
. Presented monthly status reports on the BP Chirag project to the BP
customer in the UK
. Worked with mechanical and electrical engineers and inspectors for BP.
. Worked with the quality department of Rolls Royce
Leadership
. Served as project manager for BP Chirag
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