Customer Service Sales

*** * ******* ** **** 347-***-****

Apt. * Floor E-mail

Wilkes barre, PA *********@*****.***

18702

Objective

To obtain a position that will enable me to use my strong

Qualification organizational skills, educational background, and ability

Highlights to work well with people

Demonstrated ability to meet the needs of patrons,

dependable, hard working, reliable, and punctual.

Met or exceeded all performance goals to date.

Resourceful, energetic, competent, multi-task and

results-oriented.

Was awarded as a devoted and regular employee.

Recognized for long hours, commitment to customers, and

attention to detail, professionalism, and follow-up.

Commended for dedicated work ethic and rewarded for all

aspects of work.

Promptly answered telephone calls to reflect professional

corporate image.

Skills

Knowledgeable in MS Word, PowerPoint, Front-Page, Access,

Outlook, Excel, and Office Integration, A+ Hardware and

Software (installation and configuration), Net+, Linux, and

MySQL.

Certifications

Microsoft Office Specialist 2003: Word and Access, 8 Hour

and 16 Hour on-job-training plus NYS Security Guard License,

OnQ Hotel Night Audit

Education

April 2006 - Oct 2007 Katharine Gibbs School

New York, N.Y.

Associates Degree: Computer Networking Operations

Work Experience

April 2012- Currently

Wilkes Barre, PA

Supplier Coordination Associate Travelocity

Ensure all SLA's meet or exceeded for their chains/groups

Second level troubleshooting

Second level support for all requests

Provide training and support for supply coordination team

Manage/maintain/update processes as needed

Complete and distribute monthly chain reports

Proactive QA

Attend chain calls to review operational updates/issues

Work with their supervisor to ensure clear direction and

resources are in place to successfully support processes

March 2010- January 2012

Night Auditor/Security Hilton Garden Inn

Wilkes Barre, PA

Audit hotel paperwork to ensure the day has balanced, as

well as maintains an inventory of vacancies, reservations

and room assignments

Answer enquiries regarding hotel services and registration

by letter, by telephone and in person, provide information

about services available in the community and respond to

guests' complaints

Compile and check daily record sheets, guest accounts,

receipts and vouchers using computerized or manual systems.

Conducting security walks throughout the hotel property and

responding to guest requests and any noise complaints

Nov 2008- Dec 2009

Wilkes Barre, PA

Sales support Associate Wal-Mart

Ensure that each customer receives outstanding service by

providing a friendly environment, which includes greeting

and acknowledging every customer, maintaining solid product

knowledge and all other aspects of customer service.

Communicate customer requests to management

Assist in ringing up sales at registers and/or bagging

merchandise

Any other tasks as assigned from time to time by any manager

July 2006- Sept 2008

Bronx, NY

Security Officer Yankee Stadium

Circulated among visitors, patrons, and employees to

preserve order and protect property

Wrote reports of daily activities and irregularities, such

as equipment and property damage, theft, presence of

unauthorized persons, and unusual occurrences

Patrolled industrial and commercial premises to prevent and

detect signs of intrusion and ensure security of doors,

windows, and gates

Monitored and authorized entrance and departure of

employees, visitors, and other persons to guard against

theft and maintain security of premises

July 2005- Oct 2007 Brooklyn Community Housing Service

Brooklyn, N.Y.

Intern - IT Department

Configured new computers and joined them to the B.C.H.S.

Network & checked system performance on daily basis

Handled the tasks of upgrading and configuring systems with

architectures and engineers

Responsible for debugging software applications and ensure

the proper working of different parts of computer Installed

operating systems and

peripheral components to the computers

Handled the tasks of troubleshooting, upgrading and

administering different systems for vendors

July 2006 - Dec 2007 Lord & Taylor New

York, N.Y.

Sales Support Associate

Provides customer service by acknowledging the customer,

identifying customer needs, assisting wit purchasing

decisions, locating merchandise, resolving customer issues

and concerns, and promoting products and services, while

maintaining a safe shopping environment

Receives and stocks merchandise/supplies from distribution

centers and suppliers and organizes and maintains the sales

area by following company procedures, utilizing equipment

appropriately, merchandising and completing and retaining

required paperwork, logs and other documentation

Operates equipment such as cash registers and related tools

to process customer purchases using appropriate procedures

for different payment types and items sold

Maintained stock room and helped the maintenance crew and

stocked the showrooms with new shoes and re-arranged shoe

displays

Oct 2005 - March 2007 Civil Service Tech; Local 375

New York, N.Y.

IT Technician

Monitors system-processing activities by observing computer

console, peripherals, input, and output to ensure maximum

throughput of data

Responds to equipment malfunctions by referring to operating

instructions or advising supervisor of major malfunctions.

May contact vendors for service call assistance in repairing

or correcting equipment malfunctions

Trains users in the basic operation and maintenance of

microcomputers and related components

Implements systems and provides for ongoing maintenance and

enhancements and Orders and inventories spare parts,

including stripping surplus equipment for usable parts

Activities Member, Student Advisory Council - Katharine Gibbs School

New York

Contact this candidate