Customer Service Engineer
Resume:
David Jorge Amado Jr.
Miami, Fla 33126
Email- **********@*****.***
Objectives: To obtain a career where I can grow and increase my knowledge base.
Audio/Visual Production 1993-Present
• Skilled in all aspects of sound production and technical direction for recording, live sound
reinforcement, radio, and theater
• Recording engineer experience-- micing all instruments both electric and acoustical as
well as most forms of recording formants including Pro-Tools
• Played Bass on Several tours around the world with well-known recording artists.
• Extended experience in promotion: live events, fundraisers, clubs, and festivals.
• Co-hosted an AM radio show
• Full stage design both light and sound.
• Troubleshooting and cable repair.
• Artist management: seeking talent writing material and oversee production
• Played Trumpet in Miami Dade College Concert Band
• Private Music Lessons during college
Education:
1994-1998 Miami-Dade Community College: Associate in Arts (Music and Music Education)
1999-2002 Florida International University- Bachelor of Science (Journalism and Mass
Communication)
Production Experience
1995 to 1996 Technical Services Dade County Youth Fair Miami, Fl
Technical Director
Design sound and light systems
Run each show as well as assist other areas
1994-1999 Sound Engineer Miami-Dade College
Record and mix student and faculty projects
Set up and run sound and or light for all campus and off campus events
Work History:
2012-Present Dade County Public School Teacher
As elementary school teacher I prepare and present lesson plans, administer testing, and grading, recording
results with MDPS and parents. Facilitate all classroom activities
2010-2012 Verizon Wireless Sales Rep
As a sales rep in a Verizon Wireless corporate location I was responsible for the following: helping customers
select as device based on their individual needs, help customers select suitable price plans, trouble shoot their
device, train customers on their device, help with billing inquiries, host training classes on both specific device
or operating system. Verify floor plans, inventory tracking, stockroom organization and promotional events.
1997 to 2010 Loss Prevention Macys
As an LP Manager it was my duty to insure that all shortage programs are successful and that the
store population is well versed. I began as a Detective level one currently I hold an executive
position since 3/2002. I am also Wichlander- Zulawski & Associate Interview and Interrogation
Techniques
1995 to 1997 Concession Supervisor AMC Theaters
Supervise concession stand at a movie theater. Daily activity included, cash register, train
employees, and provide customer service.
1997 to Present Global Entertainment Management Miami, FL
Event Ambassador (part-time) Acting as MC/Event host at several high profile events and
community festivals Managing on-site event logistics and running on-site promotions
Coordinating music and entertainment at various corporate events. Traveled as tour
manager for several tours around the world.
1991 to 1996 U.S. Customs Aide Advance Security
Monitor activity on a crew gangway on a cruise ship arriving and departing from the Port of Miami.
I enforced U.S. Customs regulations in the absence of inspectors and agents. Detain violators
until agents
arrive.
Training and Certifications
Wicklander Zulawski- interviewing and
interrogation Supporting a Non-Violent Work Place
Coaching to Enhance Performance Diversity Awareness
Human Resource Policy and
U.S Customs enhancement training Procedure
Leading Teams Promotional Events
Preventing Sexual Harassment Principals of Motivation and Respect
Selling service Education Retailology
Performance Appraisals Preventing Sexual Harassment
Counseling Time Managements
C.E.R.T- Metro-Dade citizen
emergency response team
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