Customer Service Quality Assurance

TIMOTHY L. SITLINGER

*** ******* *****

Salisbury, North Carolina 28147

************@***.***

980-***-****

September 21, 2013

Placement Services USA, Inc

Statesville, NC

Dear Human Resource Manager,

During the past 19 years, I have gained valuable experiences as being a production supervisor. Because of this, I would like to be considered for the Process Improvement Manager position currently available within your company as posted on Monster.

I possess various computer skills including the use of Microsoft Office programs. I am skilled in research, critical analysis, and general interpersonal interaction. I also have the ability to conduct inventory, run a variety of machinery and certified to drive a forklift.

I am an honest, hardworking and passionate individual. Creativity and business oriented are natural elements to my thought process. I possess a deep conviction for individual responsibility and I am driven to leadership through personal examples. Within me are the ability to succeed and the conviction to uphold quality, honesty and good moral standards. I am available for an interview at your convenience. Thank you for your time and consideration. I look forward to speaking with you soon.

Sincerely,

Timothy Sitlinger

Enclosure

TIMOTHY L. SITLINGER

219 Catawba Drive Salisbury, North Carolina 28147

************@***.*** 980-***-****

• PRODUCTION SUPERVISOR• PROJECT MANAGER

Well-respected, self-motivated individual seeking new job opportunity with extensive background and experience in the manufacturing field would be an asset to warehouse operations or general management of manufacturing

KEY QUALIFICATIONS

• Solid work history in challenging leadership/supervisory roles, with four years of experience in customer service

• Proven abilities in managing, coordinating and overseeing an entire production process, on a timely and cost-effective basis

• Adept in job costing, scheduling and subcontractor selection; understand contracts, plans and specifications, as well as knowledgeable of construction methods, materials and regulations

• Direct and decisive, with the ability to work under pressure; an effective problem solver and communicator

• Professional manner and good people skills, fostering positive, productive working relationships with supervisors, employees and customers

• Keen business acumen; high degree of personal integrity and work ethics

EXPERIENCE

Production Supervisor

Sterman Masser, Inc. Sacramento, PA 2010-2012

• Assisted with 16 million pounds of potatoes shipped monthly at the largest potato packing facility on the East coast

• Managed two warehouse buildings with 75 employees; provided leadership and coached to team members

• Controlled packing plant’s operational system and developed production runs to the highest level of production efficiency

• Was a part of Global Gap Auditing Team, food safety program, and customer quality assurance program

• Assigned daily work; assisted in controlling labor cost and material usage, and also controlled the logistics of inventory going in and out of the packing facility

Group Leader / Trainer

Exide Technologies Bristol, TN 2004-2009

• Managed 12 employees and oversaw 3 assembly lines while working safely with hazardous materials and chemicals to produce automobile batteries

• Increased production by 30% thought team work

Assistant Manager

MI Windows and Doors, Inc. Elizabethton, TN 1992-2004

• Led start up of new facility and managed first shift operation, conducted inventory, and quality assurance

• Led 2 training and safety programs for 80 new employees and 4 supervisors

Customer Service

Sears Johnson City, TN 2000-2004

• Worked part time in addition to working full time for MI Windows and Doors, Inc.

• Directed customer service, sales and delivery procedures, including cash collections, account tracking, and status reports

• Handled credits, returns, stocking and controlling inventory

EDUCATION

Rowan Cabarrus Community College Kannapolis, NC

Career Readiness Certification, Employee skills USA, IC3- Microsoft Computer Classes,

Word 97-2007 and Excel 97-2000

Harrisburg Community College Harrisburg, PA

Business Classes

Upper Dauphin Area High School Elizabethville, PA

Pennsylvania Scholar/ Diploma

RELEVANT TRAINING

• Problem Solving and Decision Making • Safety/OSHA

• Food Safety Quality Assurance •Staff Management Seminars

• Inventory Control • Management of Labor Cost

• Professional Management Seminars • Six Sigma

• Managing Management Time • Plant Supervisory Training

• 5S-Sorting, Straightening, Systematic Cleaning,

Standardize, and Self Discipline

• Lean Manufacturing

Contact this candidate