Customer Service Quality Assurance
Resume:
Diamond Wright
Indianapolis IN. 46214
**************@*****.***
Objective
Obtain a responsible and challenging position, where my education and work experience
will have valuable application.
Skills
Customer Service Training, proficient in, Microsoft Word, Excel and PowerPoint. Type
62 WPM.
Employment History
The Goddard School 8547 E. US Highway 36
Avon, IN 46123 Phone: 317-***-****
Lead Teacher August 2011-April 2012
Developing lesson plans.
Meeting the individual's needs of the children
Parent communication.
Participation in staff and training meetings.
Designing an appropriate room arrangement to support the goals and developmental level
of the children in the classroom.
Interacting with the children to support play, exploration, and learning.
Presenting expectations that are appropriate to the child’s age and developmental level.
Planning and implementing activities that develop self-esteem and social skills.
Communicating appropriately and professionally with parents and fellow staff.
Building teamwork.
Using assessment tools.
Committing to continuing education.
Lead Teachers are responsible for ensuring compliance with Goddard's industry-leading
Quality Assurance standards. Lead Teachers write and implement their own lesson
plans based on Goddard Developmental Guidelines and monthly school themes. Most
importantly, they create a positive learning environment in their classroom where
children develop a lifelong love of learning.
Edison Learning 521 5TH Avenue
New York N.Y. 10175 646-***-****
Site Director, September 2009-October 2010
• Created an online website called edisonkids.yolasite.com, as a newsletter for students
and parents.
• Managed the budget for purchases of materials, supplies and incentive items. Establish
regular staff meetings to convey all after-school program issues including but not limited
to class lists, rotation of students, parent newsletter and teacher handbook distribution,
daily schedules, program format, floor plans, emergency evacuation procedures, fire drill
procedures, illness/injury procedures and employee relations issues;
• Managed student attendance procedures including but not limited to daily rosters for
teachers and teacher assistants for absenteeism, sign in/out sheets, student attendance
tracking.
• Set-up and attended meetings with principals at eligible SES schools regarding the
Edison Learning educational program; Identify suitable and available facilities for off-site
SES program (if needed).
Queens Community House 108-25 62nd Drive
Forest Hills, N.Y. 11375 646-***-****
Assistant Director, October 2003-2008
• Maintained student enrollment applications.
• Entered enrollment information into data base.
• Assist Director in developing activities for students.
• Ability to perform CPR and First Aid if needed.
• Supervised fourteen after-school staff.
• Maintained collaboration with the day-school staff, after-school staff and principle.
Education
B.A. (2013)
University of Phoenix
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