Customer Service Management

Hallett Ryan Moody

***** ** **** ****** *****: 954-***-****

Pembroke Pines, FL 33029 **********@****.***

Career Overview

Self-motivated problem solver with over 4 years in Customer Service and 5 years in Management

Skills Experience Total Years Last Used

Information Technology Information 5 Nov. 2011

Technician

Web Developer Creating Websites 3 June 2007

Accomplishments

Developed several websites

Employee of the month for most sales

Superior Customer Service

Level II Tutor

Work Experience

Information Technical Management 11/2009 - 11/2011

• Hallett G. Moody Appraiser

• Trouble shoot Windows Vista & 7 Tamarac, FL

Information Technical Support 11/2007 - 11/2009

• Convergys Tamarac, FL

• Troubleshoot internet problems to

customer’s back on line

• Sold Internet upgrades

06/2007 - 09/2009

Resource Specialist

• DeVry University Miramar, FL

• Expressed excellent customer service

• Tutored students in Statics, English Composition, and Math

• Maintained and explained resources used to help students learn

Qualifications

• JavaScript, CSS, HTML

• Presentations using Microsoft PowerPoint

• Database design

• Internet/Intranet development

• Expertise with Java

• Windows and Linux

• Unix

• Proficiency in TCP/IP protocols

• Knowledge of streaming video platforms

• Network improvements/repairs /upgrades/ backups

• Website maintenance

• CISCO router management

• Web/Print media

• Strong project management skills

• Data backup/retrieval

• GUI and tools

• Profitable Vendor/Client relations

• Command of UNIX environment

• Structured query language (SQL) expert

• Strong collaborative skills

• Web creation/development software

• Troubleshooting XP and Excellent

• Web-based artwork communication skills

• Digital printing/copying

• Coding for website IP Forwarding proficient

• Outlook

• Strong problem solving/troubleshooting skills with

• Refined system debugging skills the ability to assess customer needs

• Adobe Flash expert

• On-call experience with excellent customer

• Web content management

Education

Keller Graduate School of Management – Master in Business Association

Miramar, FL

Devry University - Bachelor in Business Technical Management

Miramar, FL

Florida Career College - Associate Degree in Web Design

Pembroke Pines, FL

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