Customer Service Technician
Resume:
Ricardo E. Delgado
Miami Lakes, FL. 33018
305-***-**** Home
786-***-**** Mobile
Objective: To obtain a position that allows me to utilize my auto mechanic, organization, repair and
customer service related skills in a diverse and challenging company with promotional opportunities in
the automotive service industry.
Jun 11 – Feb 12 Service Consultant
Mercedes of Pembroke Pines, Pembroke Pines, FL
Meet and greet clients, understand client concerns,
recommend maintenance due, along with additional
services, make status and completion calls to clients
review all services performed and inform clients of
future services. Proficient in ADP and Edge MPI
software.
Feb 08 – May 11 Service Consultant
Land Rover of North Dade, Miami, FL
Meet and greet clients, understand client concerns,
recommend maintenance due, along with additional
services, make status and completion calls to clients
review all services performed and inform clients of
future services.
1996 – 2007 President
Carolina Auto Carriers, Miami, FL.
Manage day to day Customer Service & Sales
Schedule transport timeline, delegate truck driver
duties, Meet daily delivery schedules, Maintain
Driver Logs as per D.O.T. regulations. Service
Equipment, Accounts Payable, Payroll, Budgeting
1989 – 1996 President
European Motor Works, Miami FL.
Service High end to Mid European Automobiles
(Porsche, Ferrari, Jaguar, Volvo, Audi, Mercedes etc.) Perform any
service related needs from oil and brakes to complete engine
overhals. Schedule Appointments, prepare estimates. Over see
mechanic duties and inspect work performed. Accounts Payable,
Payroll, Vendor Accounts
1986 – 1989 Technician
The Collection Volvo, Miami Florida
Perform service to Volvo vehicle, to include Test drive, trouble
shoot, and repair.
1984 - 1986 Technician
Warren Henry Volvo, Miami Florida
Perform service to Volvo vehicle, to include Test drive, trouble
shoot, and repair.
Skills
Customer service oriented, bilingual, reliable, fast learner, able to multi task, excellent problem
solver, able to defuse tense situations, factory trained Volvo Master Technician, computer
oriented, proficient in ADP and Edge MPI.
Education
High School diploma, Volvo AC, Drive Train, ABS, CRS, Electrical Training
Reference
Available upon request
Resume
Ricardo E. Delgado
8831 N.W. 142 St.
Miami Lakes, FL. 33018
305-***-**** Home
786-***-**** Mobile
Contact this candidate