Customer Service Medical

Sarah Jennings

**** *. ******** *** ******, CA **720 559-***-**** email:

*******@*****.***

Profile: Extensive customer service experience, excellent interpersonal

communication skills, ability to remain calm in crisis situation, flexible schedule,

critical thinking and problem solving skills, effective written and verbal

communication skills.

Experience Patient Care Coordinator/Marketing February 2012 – April 2013

The Hand Center (Broomfield, CO)

• Greets patients and visitors and directs them accordingly. Obtains authorization as

needed to process patients for services needed. Marketing of the business, Takes co-

pays and handles billing. Admits patients, Explains all required paperwork and

forms to patients and ensures proper completion of all paperwork. Answers

incoming telephone, Medical records clerk, Dissemination of all paperwork to

outside parties including non-injury paperwork, custody and control forms.

Maintains inventory of office supplies and printed forms. Assists in processing

patient referrals as required. Follows HIPAA guidelines and safety rules. Marketing,

schedules all office meetings, and lunches. Organized the entire front desk area,

writing the company manual and assisting with making company policies, Attends

center staff meetings. Participates in ongoing training. Performs other duties, as

assigned.

Front Office Specialist July 2011 - February 2012

Advanced Medical Specialists (Denver, CO)

• ’Greets patients and visitors and directs them accordingly. Obtains authorization as

needed to process patients for services needed. Admits patients, Explains all

required paperwork and forms to patients and ensures proper completion of all

paperwork. Answers incoming telephone lines. Checks out patients either via

Occusource or manually. Files paperwork, medical records. Dissemination of all

paperwork to outside parties including non-injury paperwork, custody and control

forms. ’Maintains inventory of office supplies and printed forms. Assists in

processing patient referrals as required. Follows HIPAA guidelines and safety rules

as outlined in training received. Attends center staff meetings. Participates in

ongoing training. Training and supervising all new hires relevant to the position.

Performs other duties, as assigned.

Flight Attendant February 2004 - August 2011 SkyWest Airlines (Denver, CO)

-Peer recognition letters and letters from passengers.

-For 5+ years, was in sole command of 30-50 passengers per flight.

Highly skilled in performing pre-boarding security checks of aircraft, passengers

and carry-on baggage, comprehensive knowledge of flight and emergency

procedures, proven ability to greet passengers and check against manifest, proven

record of serving and selling food and beverages and goods to customers, profound

ability to operate emergency equipment, excellent hospitality skills for serving food

and drinks, demonstrated ability to use superior judgment to conduct safe and

efficient flights, first-aid and medical skills, In-depth knowledge of conducting pre-

flight safety checks of the cabin/aircraft area, outstanding ability to help people with

particular requirements, such as young children or people with disabilities, proven

excellent organizational and time management skills. Was trained annually and

briefed daily of Federal Aviation Regulations to ensure the safety of all passengers

and flight crew. Certifications included CPR and FAA. Held the high level of

responsibilities of protecting the flight deck and secured areas of the aircraft.

-References available upon request

Contact this candidate