Customer Service Sales

Location:

Posted:

May 31, 2013

**************@*******.***

Chicago, IL 60637 Cell: 773-***-****

Professional Profile

Over 4 years of experience in clerical, medical office, management and small business development. My expertise is in areas

ranging from business administration to marketing, sales and services to Human Resources.

Areas of Expertise

Customer Service Management Dependability Teambuilding & Training

Complaint Handling & Resolution Interviewing Cost Reduction Strategies

Ms. Office Suites Sales & Margin Improvement Leadership Development

Professional Experience

1 Source Medical Chicago, IL

Customer Service/ Management

Assisted all customers with sales and price quotes

Billed all Customer and created Invoices and Purchase order agreements

Marketed medical, laboratory, and equipment supplies nationwide.

Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Worked diligently on contract averaging over 60,000 dollars in profits per quarter.

Analyzed complex situations, designed practical solutions, and implemented cost effective plans.

Sunshine Gospel Ministries Chicago, IL

Assistant to Director of Operations / HR Assistant

Completed monthly bank reconciliation and petty cash reports

Kept track of all account payable and receivable files

Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Assisted manager with updates and closings for the (NRI) Neighborhood Recovery Initiative contract

Managed mass mailing operations quarterly

Entered all checks and credit cards into financial software system weekly

Prepared and made daily bank deposits over 20,000.00

Organized events and quarterly board meetings

Assisted with interviewing and welcoming new employees by conducting orientation

Maintains employee confidence and protects operations by keeping human resource information confidential

Vo l u n tee r

Domestic Violence Advocate

• Volunteers as an advocate, teacher, support group leader and organizer

• Help guide sexual assault, domestic violence, and child abuse victims

• Participates and organize monthly support group meetings

• Help set healthy and accomplishable goals

• Provides resources for shelter, food and transportation