Customer Service Assistant
Resume:
SabrinaMariah
*** ******* ** *******, ********* *0460 504-***-**** *************@*****.***
Dynamic leader with seven plus years experience in health care field as a supervisor, specializing in project
management, problem solving and analysis. Graduate of the University of New Orleans, with a Bachelors of Science in
Biological Sciences. Additionally, former teacher’s assistant for UNO’s biology lab department. Enthusiastic, flexible
and detail oriented.
professional experience
Senior Pharmacy Technician, Walgreens Pharmacy Metairie, LA Oct 2006
Present
PTCB Certified/ Louisiana State Licensed pharmaceutical technician.
Manage workflow, train and oversee technicians in busy 24 hour, high volume retail pharmacy.
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< 2% average data entry error along with proper maintenance of medical records,pharmaceutical calculations,
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billing insurance, inventory, bookkeeping and audit/ chargeback control, Medicare & Medicaid
Reimbursements, ICD9 codes, including FDA drug safety/ HIPPA guidelines.
Awarded “Red Star Pin” in recognition of consistently high work standards, customer service and highest
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annual promotional sales (2009,2010,2011,2012) .
Calm in high stress situations, able to provide exemplary patient care, ensure a positive customer experience
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and stay efficient.
Handpicked to assist in the development of new pharmacy #15103. On site one month before opening until end
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of first quarter
Teachers Assistant, University of New Orleans New Orleans, LA Jan 2011 May
2011
Assisted biology department pathogen lab/lecture.
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Demonstrated lab protocols and techniques, set up experiments and prepared media/cultures.
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Safely disposed/ sanitized work areas before and after labs. Aided in documentation of student progress.
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Receptionist, Department Of Education Baton Rouge, LA Aug 2005 Sept
2006
Provided administrative and executive support within busy office.
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Highly organized, assisting with variety of clerical duties in deadline scheduled environment.
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Education
Bachelors of Science, Biological Sciences University of New Orleans New Orleans, LA May
2011
Circle K International volunteer club leader
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Freshman Orientation Leader/ Bio Lab Teacher Assistant
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computer experience
Ability to present data and perform statistical analyses effectively.
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Advanced in Microsoft Word, Outlook, Excel, Project and Power Point.
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Expert knowledge of IC plus ( IC+) operating system used for all pharmaceutical data and E script (E rx)
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electronic prescriptions.
Data collection & statistical analysis and graphing using chart software
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research experience & methodology
Plasmid isolation, enzyme assays, bacteria transformation, western blots, vitro biology assays
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Gas, infrared and High pressure liquid chromatography
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Isolation techniques: Extraction, Crystallization, Sublimation, Distillation, Titration
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