Customer Service Sales

Brandon A. Shelby

*** * **** *** ********, MO ***35-2524 Home: 314-***-****

**************@*****.***

Objective: To gain employment in a position where I can showcase my customer service and

Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume

environments that include Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Experience

Convergys- July 2012- March 2013 Customer Service agent

Call center rep- answering inbound calls. From home placing orders and issuing refunds,

Handling customer complaints from my home. Seasonal employee

1800 Flowers October 2011 - December 2011 Call center agent

Call center rep- answering inbound calls. From home placing orders and issuing refunds,

Handling customer complaints from my home. Seasonal employee

Almighty Bible- February 2011- July 2011 Customer Service Agent

Inbound and, outbound calls to customers. Duties include Retention, cancellation, up sales.

Issuing refund, and NSF fees. Speaking to credit card companies and fraud departments on

behalf of company.

Mid10 Marketing- October 2010- November 2010- Outbound Caller

Outbound Caller duties including Keeping track of outbound calls and sales, Using script to

sale products, Contacting company’s for print and Internet based advertising.

Advantage Leads- April 2009- October 2010- Inbound Customer service agent

Inbound CSR duties include Answering inbound calls from customers, providing ordering

information as well as cancellation of products. Outbound lead verification.

CallRevu- January 2008- February 2010.Transcriber, and quality call review Manager

Transcriber recorded and live calls. Duties include Monitoring incoming calls, Making daily call

reports, Answering calls, setting appointments for test driving used and new cars. Setting

appointments for car’s to be serviced, and making daily reports Using Excel.

Great Leads- October 2007- March 2008 Leads generator

Leads generator duties include making outbound calls supplying callers with information on

current projects, such as debt reductions, and college both online and campus locations.

1800 Flowers January 2007 - August 2007 Call center agent

Call center agent- answering inbound calls. From home placing orders and issuing refunds,

Handling customer complaints from my home. Seasonal employee

BroMenn hospital March 2006 - January 2007 Intake staff

Intake staff- taking patients request and placing orders to different services provide by the

hospital.

Owens Nursery April 2005 -November 2007 Call center agent

Call center agent.- Inbound calls placing catalog orders, issuing refunds and reshipment.

Explaining company policy. Seasonal Employee

Big Lots April 2001 -March 2005 Cashier

Cashier- Providing customer service to in store customers.

JcPennys April 1999 - May 2001 Customer service desk Agent

Customer service desk agent duties included placing catalog orders also tracking inventory.

Education

Normal Community High November 2003 High School Illinois

Parkland college currently pursuing Associates Illinois

Contact this candidate