Project Manager Customer Service

Amanda Norris

**********@*****.*** **** Sagebrush Lane 717-***-****

Durham, NC 27703

Objective: To utilize entrepeneurial skills to assist a business in the area of opportunity

Education:

York College of Pennsylvania York, Pa

Bachelor of Science, Entrepreneurship May 2013

• Assumed a project manager role to lead my class in successfully consulting a small business

• Determined a struggling small business’ needs and researched information to help them grow

• Developed and presented a business plan to students of a business I would consider opening in my

local community

• Assisted struggling businesses with marketing and sales ideas to help their business grow or exit a

market place

Career Related Experience:

Driftwood Embroidery York, Pa

Entrepreneurship Internship Fall 2012

• Assisted the business owner with financials, quality, decision making, and analysis of his business

• Ensured all orders were packaged and shipped to the correct destination

• Shown all aspects of his business including customer service, time management, marketing, and

sales

• Analyzed business to help decide on important purchases

Work Experience:

McDonalds York, Pa

Crew Trainer Mar.2007-May 2013

• Implemented the new training program for all new employees

• Advised crew when manager stepped out

• Balanced a 25+ hour work week while a full time student

• Helped cover hours when people did not come to work

Involvement:

Sigma Delta Tau Sorority Fall 2010-Present

Vice President of Recruitment Fall 2012

• Planned events to develop relationships with potential new members

• Delegated tasks to other members of the sorority

• Taught basic communication skills to the women in the sorority

• Lead the sisters to recruit hard working and trustworthy members to our sorority

Treasurer Spring 2012

• Developed the sorority’s budget for the semester

• Created and implemented payment plans for members

• Advised other members of financial planning for their committees to ensure we kept to our budget

• Collected and deposited member’s dues

Additional Skills: Experience with Microsoft Office: Word, Powerpoint, Sharepoint, and Excel

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