Customer Service Supply Chain

F rancisco O. M i randa Rodríguez

Urb. Santa Paula, Ave. Las Colinas, IB#8,

Guaynabo, PR 00969

Mobile: 787-***-****

e-mail: f *****************@****.***

P rofile

Results-driven, well rounded operations professional with eleven years of experience. E xcellent negotiator,

energetic, analytical, and versatile, focused on meeting goals and effectively managing a wide variety of

assignments within a pressured environment. Methodical and adept in problems identification, evaluation

and solutions. Good decision maker with a reputation for providing excellent customer service. Proven

t rack record of being able to efficiently manage resources and capacity.

Core Skills

• Operational Excellence

• Logistics Management

• Supply Chain Management

• Purchasing Management

• Value Stream Mapping

• EHS Management

• Master Production Schedule (MPS), Pull Systems and Kanban

• Materials Requirement Planning (MRP)

• Lean Manufacturing & 5’s

• ERP Systems (JD Edwards, Cit rix, Cognos)

• Training Skills

• M icrosoft Office: Word, Excel, Power Point and Outlook

• Bilingual (English & Spanish)

Achievements

Sonnell T ransport, I nc.

Reduce capacity from 21 headcounts to 5 in five months

Established a Preventive Maintenance Process that lead the reduction of 70% of comebacks repairs

Reduce carrying costs by 50% by establishing blanket orders with new suppliers

Reduce Purchasing expenses by 50% establishing relationships with US suppliers

Cur tis I nst ruments, I nc.

Key contributor maintaining Customer Service Level in Shipments up to 96% during the year

Maintain a KPIS of 98% at the Warehouse and during all PWC audits on over 4K SKU’s

Reduce Inventory overstock in 35% moving raw material to local suppliers

Achieve Corporate Goal for cost reductions of $75K /year to maintain competitive advantage in global

i ndustry

Lead a Physical Inventory on WIP with a variance of 0.0003% considering a $10 Mil l ion dollars Inventory

Experience

2012 – Present Sonnell T ransport, I nc . Corozal, PR

Operations Manager

• Manage a f leet of over 350 vehicles

• Responsible for weekly and monthly reports KPI’s such as MPG’s, Vehicle Utilization, PM’s

E xpenses

• In charge of the Warehouse Performance: Inventory Turnover and Levels

• Responsible of the Preventive Maintenance of all vehicles in the f leet

• Lead the ISO 9001 & 14001 Certification for the Facilities

• Responsible for the P&L monthly reports

• Manage the Fleet Monitor Center (GPS Tracking System)

• Member of the KAISEN Team developing all internal processes such as Operational Excellence

and Valued Stream

2004 to 2012 C ur tis I nst ruments, I nc.

Carolina, PR

Ma ter ials Supervisor

• In charge of the warehouse operation

• PO negotiations, purchasing and procurement of raw material

• Maintain the Capital Budget assign for the warehouse operations

• Follow up the Forecast and MPS to lead the Manufacturing Planning and overcome Production

Changes

• Daily, weekly and monthly report to staff Shipping Performances, Inventory Turnover and Levels

• In charge of the international and inter-company shipments

• Monitor the Replenishment System to the production lines to avoid down time and delay in

shipments

• Daily Cycle Counts in the warehouse and WIP to maintain inventory integrity and accuracy

• Lead the EHS program for the Warehouse

2002-2004 B. Fernández & H nos. Bayamón,

PR

Operations Supervisor

• Supervised the shipping, receiving and stockroom of the Distribution Center

• Assist the Purchase Department with the inventory availability

• Daily Cycle Counts in the warehouse and WIP to maintain inventory integrity and accuracy

• Coordinate the maintenance of the operation equipment as well as the purchase of MRO inventory

• Commands the EHS programs for the Facilities

• Coordinate and prepare the t raining activities of the warehouse employees

E ducation

UN I VERSI TY OF PUERTO R ICO

BBA in Operations Management (Materials Management)

AP ICS CP I M - ( In progress)

Supply Chain Management

Detailed Scheduling and Planning

Execution and Control of Operations

ISO 9001-2000 Certified I n ternal Auditor

Hazardous Materials Management Certified

OSHA Certified

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