Sales Office
Resume:
Renee N. Glosson
*** ******** ***** ******* ****, IL 60012
*******@*****.***
OBJECTIVE
Administrative supports with accounting skills look no further. I’m a strong planner, problem solver and someone who
readily adapts to change. Works independently and exceeds expectations, able to juggle multiple priorities and meet
tight deadlines without compromising quality.
SKILLS & EXPERTISE
• • •
Accounts payable & receivable Data entry Problem resolution
• • •
Maintains payments Calling on past due accounts Strong organizational skills
• • •
Sending invoices out daily Data collection Microsoft Office Suite
• • •
Appointment scheduling Matching invoices to PO Create Excel spreadsheets
• • •
Answering and directing phone calls Processing credit card Running daily reports
transactions
EXPERIENCE
Consulting
Mad Dash Field Services Crystal Lake, IL 60014
Called businesses in Michigan and have them be a part of a study. The study was to find how the businesses use lighting
and then use that information to find incentive programs for all the businesses.
• Called businesses off a excel spreadsheet lists.
• Used the internet to research the names and address on the lists to make sure they were businesses and not
residential.
• Rewrote the scripted that we read so it was more functional and flowed better when read over the phone to the
potential candidate (businesses).
• Conformed names, addresses, phone numbers and contacted names for the businesses that wanted to be a part of
the study.
• Entered all the collect information into excel spreadsheet.
• Created new excel spreadsheets for unusable information.
Order Entry/Merchandiser
Kurt S. Adler
December 2005 – July 2012 (Seasonal) (7 years 1 month) Merchandise Mart Chicago, IL
• Managed quality communication, customer support and product representation for each client.
• Regularly sought opportunities to up sell and add on additional merchandise.
• Verify that the buyer’s information in the computer system was up-to-date and accurate.
• Display the appropriate signage for products and sales promotions.
• Arrange items in favorable positions and areas of the store for optimal sales.
• Assist in gathering and moving materials and equipment for the assigned displays.
• Effectively communicated and coordinated execution of the planogram with showroom management.
• Print various labels and tags for all merchandise.
• Sales ($10,000 plus orders).
• Designed showroom invitation for the shows throughout the year.
Renee N. Glosson
EXPERIENCE
Orthodontist Assist/Office Administer
Dr. Cynthia Browne, D.D.S., M.S.
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September 2007 – September 2008 (1 year 1 month) Crystal Lake, IL
• Deposited third party checks.
• Opened and assigned new patient accounts.
• Researched and resolved billing and invoice problems. (Doctor was being over charged (over $500) on
office phone bill.
• Managed medical supply inventory, insurance records, patient charts and company files.
• Updated patient accounts and information on a daily basis.
• Scheduled and confirmed appointments for entire management team.
• Standardized department filing system to increase efficiency.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts
or accounts requiring deductibles or co-pays.
• Researched and implemented an extended credit program.
Office Administer/Dental Assistant
Northwest Dental Center
April 2005 – September 2007 (2 years 6 months) Fox River Grove, IL
• Performed debit, credit and total accounts on computer databases, using specialized accounting software.
• Prepared financial statements from client documents.
• Processed an average of 100 invoices per month for a small dental office with two doctors.
• Calculated figures such as discounts, percentage and credits.
• Researched and resolved claims and invoice problems.
• Office book keeping.
• Managed the receptionist area, including greeting patients and responding to telephone and in-person
requests for information.
• Dispersed incoming mail to correct recipients throughout the office.
• Cooperated with private insurance providers to resolve billing issues.
• Prepared contracts for patients with extensive dental work that need to be done i.e. implant(s), dentures
and bridges.
• Managed daily office operations and maintenance of equipment.
• Assisted the doctor with procedures/surgeries.
• Develop & mounted FMX, BW.
• Full knowledge of Patterson Eagle Soft 13.0.
• Trained new employees.
Education
Attended ADI Auxiliaries & Practice Management (2007)
American Academy of Implant Dentistry – 55th annual meeting (2006)
Member of ICOI & ADIA in good standing (2007)
Harper College - Palatine, IL
Stevenson High School - Lincolnshire, IL
2
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