Customer Service Sales
Resume:
G. Alex Orozco
Home 559-***-**** Cell 714-***-****
*********@*****.***
OBJECTIVE
Seeking a secure full time challenging position where I can prove my hardworking ability to contribute to the
growth of a corporation. I am applying 9 years of both customer service and management experience. I am
able to multi-task, true team player that is organized and prompt.
SKILLS
I am hard working, a self starter with the strong organizational skills and the ability to work and lead in both a
fast paced environment. I am dependable and always punctual. I am fluent in writing and speaking both
English and Spanish. I am versatile, I am trained and experience in operating both gas and electric forklift,
Drexel, electric pallet jack etc. Shipping, & Receiving along with Will Call experience. I am also Microsoft,
Excel, Power point and 10key proficient. I am experienced with OMS, MAS200, USPS, UPS, and FedEx
shipping software.
Work History
TR Theater Reasearch
Shipping and Distribution/Sales & Customer Service
November 2009 - May 2013 Cypress Ca,
As the account rep for the northeast territory for a speaker and home theater manufacture. I was responsible
for twelve offices/warehouses and between eighty to one hundred sales reps and independent contractors
across the northeast region. I made and received up to 60-80 phone calls per day. I entered and processed all
sales orders for reps while always trying to up sell and or offer substitutions and alternatives for product not
available. As our reps primary support I handled most task for sales rep requests such as but no limited to
(RMA’s) returns or exchanges, credit memos etc. I stayed in constant contact with my team, talking to reps
on a daily basis insuring we have the right product available and all marketing materials they need. I made
sure everyone in my territory is up to date and aware of new products and all current promotions, always
working with my reps finding ways to increase sales. Distribution, I was responsible for working with
production and my inventory manager in order to maintain proper inventory levels at each of the warehouses
in my territory. I shipped all of our product from either our main warehouse in Cypress, California or our east
coast distribution center in Clifton New Jersey. I used all available data available including, taking into
account feedback from reps and customers as well as usage/sales from previous months, product availability,
shipping costs and transit times. I was responsible for processing all shipments and transfers in and out of my
warehouses. I traveled in May to Philadelphia, New Jersey and New York conducting warehouse and office
visits. I was responsible for organizing several sales meetings with reps and warehouse management and
staff. At these visits I assisted our sales director in product set up and demonstrations. I am proud to say my
territory was the top sales territory nine of the last ten months I was there.
Hypercel Corporation
Customer Service Coordinator / Assistant Supervisor
March 2006- November 2009 Valencia Ca,
I was the primary support to the sales team, ensuring all sales and service objectives are met. I assist heavily
with international customers in Mexico and South America. Responsible for customer service request
including but not limited to order entry, merchandise returns, credit and price adjustments, substitutions for
out of stock product, problem solving and providing detailed information on new products, while always
trying to up sell. l Work with new & current customers in the development of accounts and the
implementation of new systems such as backorder reports etc. Assist in the training of new customer service
representatives and sales associates. I am the primary back up for all salesmen on the sales floor. Prepare
daily and weekly sales reports for the sales team and sales management. Generate repeat business through
successful client follow up. I work closely with our purchasing department in order to insure proper stock
levels. I work closely with production, warehouse and customers to insure lead times and ETA's are accurate
and on time. I work closely with all freight and shipping companies to schedule and arrange all shipments
domestic and international. Worked closely with freight and shipping companies negotiating and preparing
best shipping options for each costumer and there individual needs. I generate reports in order to forecast for
future months. Make sure product gets to the trade shows on a timely matter and in good condition. Set up
booths at trade shows, and work trades shows along side salesman. Follow up on customer inquiries pre and
post trade show. Process and completed RMA’s (Return's) and provided reports for entire sales team.
Interacted with production/warehouse throughout the preparation of each order to properly destribute and ship
every order.
American Tool Group
Sales /Account Specialist
Feb2003- April 2006 Paramount Ca,
Interacted daily with customers on quotes and processed orders. Pulled and processed all will call orders.
Responsible for but not limited to order entry, expediting orders i.e. made shipping, delivery, and will call
arrangements. Sourced parts and prepared work orders to fill customer orders. I work closely with production,
warehouse and customers to insure lead times and ETA's are accurate and on time. I always made sure I had
the best price for required delivery. Found alternatives to meet customer price & delivery requirements.
Prepared merchandise twice a year for trade shows provided excellent customer service for new and current
customers at the trade shoes. Made sure product got to the trade shows on a timely matter and in good
condition. Set up booths at trade show. Set up booths at trade show. I met with both prospective and current
clients at trade show.Followed up on customer inquiries once the trade show was finished to secure new
customers. Worked closely with freight and shipping companies negotiating and preparing best shipping
options for each costumer and there individual needs.
Genaro A. Orozco Resume Pg. 2
Verizon Wireless
In Bound Customer Service Lead/Bi-Lingual Department
Jan 2000-Feb 2003 Tempe, AZ.
Assist customers in an inboud call center setting, averaging 90-120 calls per day, assisting customers in all
aspects of their cellular accounts including but not limited to billing, service, and equipment problems and
troubleshooting. Resolved unsatisfied customer issues on a timely manner. I was a member of the customer
escalations department where we assisted customer who were very unhappy with our service. I Organized
team meetings, assisted supervisor with training of new employees. I was a member of the Verizon Wireless
quality assurance monitor team. I was responsible for monitoring calls of other agents to insure quality.
Organized promotional events, and materials at retail location. Responsible for keeping accurate inventory,
cross trained in all aspects of cellular service. A proud member and leader of Verizon Wireless Bi-lingual
department “Centro Latino”.
EDUCATION
Long Beach Community College, Major: Marketing, Graduated spring 2001
Paramount High School, Graduated: Spring 97
AWARDS RECEIVED
Tops sales since February 2012 until the Present at TR Theater Reasearch
I received the Triple Crown award at Verizon Wireless, recognizing amounts of up sells per month, call
monitoring scores, as well as saving customers not satisfied with their service.
REFERENCES
● Cheri Trujillo – Theater Research
● Yessie Oseguera – Hypercel Corp.
● Julia Ruiz – American Tool Group
562-***-**** ext 224
● Monica Delgado-Verizon Wireless
REFERENCES / PERSONAL
Hugo Lozado – Halo Corp, Clifton NJ
Elisa Quinones – Southern Warehouse, N. Las Vegas NV
Contact this candidate