Customer Service Quality Assurance

Cara Chua

Houston, TX

**********@*****.*** - 832-***-****

I am seeking a position that will utilize my expertise in administration, accounting, office supervision, and

customer service. I will be an asset that can work my way up to higher positions.

WORK EXPERIENCE

Gas Measurement Analyst

Spectra Energy - Houston, TX - December 2012 to April 2013

•Analyzed and edited three different pipelines on the East Coast of North America using gas measurement

knowledge and guidelines.

•Successfully kept up with monthly volume balances and kept the percentage of loss and gain under 1% or less.

•Communicated with Field Technicians about faulty equipment, weather, or other causes of bad data coming

in from the RTU.

•Kept in contact with clients and followed through with any requests they had in a timely manner.

•Utilized Microsoft Office Suite, Microsoft Outlook, and GMAS measurement software.

•This was a contract job that only lasted several months.

Rehabilitation Services Technician

Gateway Community Church - March 2012 to August 2012

Supported two counselors with their caseloads and moving them to successful closures

• AP/AR for over 100 cases, budgeting, and monitoring collections

• Back up receptionist, all other administrative duties

• Customer service

Oil and Gas EGM Analyst

Coastal Flow Measurement - November 2008 to March 2012

Processed monthly volume reports with meter data

• Analyzed meter data for mistakes and corrected them when necessary

• Utilized Flow-Cal, sister company to Coastal Flow, to process and measure data

Child Care Worker

Gateway Community Church - August 2011 to 2012

Worked with infants to age 12

• Implemented lesson plans

• Maintained communication with parents and gave proper care to children

Clinic Director

Clinic for Adult Attention Disorders - December 2007 to July 2008

Medical billing, coding, and collections for the practice.

• All A/R and A/P including reconciliation and reports for Profit and Loss, Aging Patient, and Aging Insurance.

• Utilized my skills in Quickbooks, Lytec, and Excel.

• Maintained proper customer service and coordination with patients.

• Managed and delegated duties to other employees.

• Answered phones and scheduled patients.

Quality Assurance Software Technician

Flow Cal - Houston, TX - 2007 to February 2007

•Q/A with Flow Cal Software

•Daily testing of bugs in measurement software.

•Worked with developers and programmers to fix glitches found.

•Attended trade shows to promote Flow Cal and educate people on the product

•Attended some classes on measurement at ISHM (INTERNATIONAL SCHOOL OF HYDROCARBON

MEASUREMENT) while at the Oklahoma City ISHM event

•Retesting of Flow Cal software to assure the bugs are fixed before production.

•Used SQL to run queries on Oracle

•Attended classes at Flow Cal Univ. http://www.coastalflow.com/Services/Flow-Cal-Measurement-

Applications/

EDUCATION

SAN JACINTO COLLEGE - Houston, TX

2010 to 2013

Diploma

CLEAR LAKE HIGH SCHOOL - Houston, TX

ADDITIONAL INFORMATION

Skills Summary

• Proficient in Microsoft Office Suite

• Multitasked with office duties/accounting

• Customer service

Contact this candidate