Customer Service Sales

Jennifer Moore

*** ********* ***** ********* ** 30014 Cell:770-***-**** **********@*****.***

Objective Bank Teller

Detailed and highly goal oriented interested in applying for bank teller position.

Professional and experienced in customer service with strong communication skills and

interacting with people from a diverse cultural background in a courteous manner.

Results oriented professional with over 7 years of experience in positions for increasing

responsibilities. Top performer of consistently reaching or exceeding goals and

customer expectations. Knowledgeable regarding banking products and services.

Regarded for accuracy, commitment and the ability to manage multiple tasks

simultaneously, proficiently and accurately. Core skills also include:

•Inventory Management

•Staff Management & Leadership

•Accounting Principles & Practices

•Organizational Skills

•Research & Analytical Skills

•Accounting Manager

•Resource Planning & Scheduling

•Sales Experience and Upselling

•Computer Proficiency

Career History

Front End Manager-Kroger

March 2010 to present

Manager: Maurice Dayton 770-***-****

Opened and closed the store. Maintained the safe and associated security procedures. Handled all

accounting paperwork and journals. Trained, coached and developed associates in numerous sales fields

including: Western Union selling, upselling products and Money orders. Wrote the schedules for over 30

employees and assigned the best positions suitable for them. Accountable for all cash coming into and out

of the store. Accountable for deposits, balancing journals and reporting weekly to the zone manager.

Researched cash shortages, overages and differences for the zone. Cash register experience. Budgeted

sales on a sales verse actual budget. Balancing self checkout robots and pulling reports. Complete control

over Accounting room including: Balancing lottery records and sales, money order sales and journals,

western union records and sales, balancing tills, check records and deposits, building deposits and sending

them out, dealing directly with bank if discrepancies, ordering money, deposit errors. Ordered supplies

from lottery tickets, money orders, postage, and deposit slips. Worked with risk management in cash

losses and conducted monthly and bimonthly audits for review by the Zone and RASC Manager. Strong

on the spot coaching and developing as well as discussions and monthly meeting with each staff member.

This will ensure that all employees are fully aware of their job descriptions. Selected to serve as Head Of

Sales and Cash over the entire Zone which consisted of 26 stores. Traveled to stores to train, assist and

research sales and cash in accounting. Earned 3 shining stars for customer service as well as 4 Keys To

Success for outstanding job performance and meeting my goals with Key retailing.

Assistant Manager- Dunkin Donuts

2007-2010

Manager: Angela Veal 770-***-****

Opened and closed the branch. Cash register experienced. Balanced registers, handled cash, credit card

reports and deposits. Food safety experience, customer service relations and upselling products.

Maintaining all quality and procedural standards within the branch. Managing the day to day running of

the branch. Developed associates by training and coaching based on business needs and goals. Applied a

high degree of accuracy to process transactions in a timely manner. Ensured exceptional levels of

customer service were met and maintained by myself, my team leaders and associates.

Office and Account Manager-Precious Image Creations

2005-2007

Sylvia Houston

Office manager and accounting manager for customer sales, services, accounts, transactions and in store

displays. Handled and opened all new customer and existing customer accounts. Ordered supplies for

company and office. Direct dealing with bank and deposit transactions for the company. Team leader for

sales goals and production sales. Lead the sales and marketing for Amerimart each year and trained

associates to be successful in their sales goals. Identified the needs for customers and satisfied their

requirements for their sales. Kept an eye on competitor competition. Visited stores and customers. Put

together and shipped out packages and shipments as well as maintaining inventory and making

adjustments based on company needs. Organizing fashion shows, presentations and flyers for marketing

and sales purposes.

Professional Experience

Management:

• Leading my Team in Sales and Goals

• Having exceptional knowledge in all accounting procedures

• Experienced in researching sales and cash

• Accepting responsibility for my position such as: Sales, Cash, Coaching, Goals and requirements

• Giving effective business management to ensure the customers and associates that I can provide

the support, leadership and knowledge and that I am confident in my job

• Writing schedules for job departments

• Able to make confident and accurate decisions

• Working hard to ensure customer satisfaction

• Coaching and developing on a daily basis

• Held weekly team huddles and weekly conference calls

Academic Qualifications

Georgia Career Institute 2007 Diploma

Dekalb Technical College 2004

Tabernacle Christian School 2002 Diploma

References

Angela Veal 770-***-****

Cindy Treadway 404-***-****

Maurice Dayton 770-***-****

Samantha Jervis 678-***-****

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