Sales Customer Service

Franklin Johnson

**** **** **** ? Bellevue ? Nebraska ? 68123

Home Phone: 402-***-**** ? Mobile: 402-***-****

Email: ********.********@*****.***

SUMMARY

Resourceful, detail-oriented professional possessing high standards of

ethics and integrity. Knowledgeable in quality assurance, system

development and sales. Skilled in developing and implementing successful

strategies, policies and procedures. Excellent leadership ability in

managing strengths and weaknesses of a conglomerate to bring about the best

in productivity. Possess a strong talent for quickly mastering

technology. Additional Strengths include:

Interpersonal Skills Leadership Skills Problem-solving Skills

Organizational Ability Process Training and Development

Improvement/Development

PROFESSIONAL EXPERIENCE

ADT SECURITY

October 2011-present

Residential Sales Rep

> Conducts professional sales calls with residential clients within

an assigned territory.

> Prospects for new business via various telemarketing and networking

strategies.

> Evaluates existing customer accounts and upsells accordingly.

PICTURE ME TRAVELING, LLC November 2007-present

CEO

Owns and operates a retail & travel business. Sells E-commerce business

systems to prospective business owners.

> Conducts weekly interviews for potential entrepreneurs, evaluating

background, ethics and overall character for partnership.

> Oversees a team of 150-plus independent contractors while directly

managing up to 25.

> Cold market prospecting for potential clients and/or business

associates.

> Responsible for recruiting, training and direction for immediate sales

force.

> Coordinates professional sales force meetings, trainings,

presentations and event planning to facilitate immediate growth in a

direct sales environment.

DCDC CORRECTIONS

December 2002-January 2008

Corrections Officer

Direct Supervision of correctional staff and inmates housed inside of 64

man housing units. Coordinated and managed daily activities within the

unit.

> Safeguarding and safekeeping for all inmates, staff, & contractors

operating within the Douglas County Correctional facility.

> Personnel management to include floor supervision, the oversight of

staff member duties within a specific wing of the facility.

> Collects data from various sources and evaluates evidence while

investigating suspicious activity and crimes committed by incarcerated

individuals.

> Files detailed incident reports for all circumstances extending beyond

normal operations.

COX COMMUNICATIONS June 2001-April 2002

Field Services Representative

> Installation, repair & sales of residential and business

telecommunication services.

> Direct customer service, on-site construction & troubleshooting.

> Utilizes specialized skills and insight to plan, construct telephony

and cable services.

> Employs analytical and critical thinking skills to troubleshoot

malfunctions and to circumvent future issues.

UNITED STATES AIR FORCE January 1996- August 2001

Security Specialist

> Responsible for protecting and accounting for highly classified

sensitive materials.

> Provides safety, security & support to government installations, high

ranking officials, civilian personnel and top priority resources.

> Responds to, investigates and quickly neutralizes all circumstances

that pose a threat to national security.

> Monitors high priority areas and employs emergency action checklists

as necessary to deploy security forces & fire/medical personnel for

all emergency situations.

> Controls access for entry into USSTRATCOM HQ Command Center and

provides ongoing security by properly authenticating credentialed

personnel and enforcing daily counterterrorism measures.

EDUCATION

> University of Phoenix, Currently pursuing Bachelor of Science,

Psychology

PROFESSIONAL DEVELOPMENT/COMPUTER SKILLS

In attendance at numerous professional development programs/seminars to

include, Project Management and Employee/Labor Relations; ongoing

attendance at employment law update seminars. Proficient in MS Office,

Internet savvy.

Contact this candidate