Customer Service Medical Billing

John Tauta

Henderson, NV

***********@*****.*** - 702-***-****

To obtain a position to utilize my previous experience in a growing company.

WORK EXPERIENCE

Communications Assistant

Sorenson Caption Call - Henderson, NV - January 2013 to Present

Responsibilities

Relay calls for the deaf and hard of hearing using speech recognition systems.

Accomplishments

Promoted within one month of being hired to a lead.

Skills Used

Speech recognition skills such as communicating thoroughly and accurately to translate to our callers.

50 wpm. 10 Key.

PC literate.

Medical Billing

Sutter Health - Murray, UT - May 2012 to October 2012

Murray, UT

• Handled medical billing and coding for Sutter Health and its affiliates with Palo Alto Medical Foundation and

all hospitals for northern California.

• Lead trainer in specified classes for billing and call center portion.

• Various clerical works around office including faxing, multi-line phones, PC Work, scanning, decoding, and

numerous other tasks.

•Helped patients understand their medical billing and decode their costs of office visits.

•Efficient in EPIC and IDX forms for medical coding and billing.

•Updated insurance information for patients and providers.

• Assisted with Budget Plans with collection agencies.

Customer Care Specialist

Humana RightSource Rx - Sandy, UT - October 2011 to May 2012

Assisted Humana Insurance members with their prescription drug refills and pharmacy solutions.

• Various data entry and multitasking with member information.

Supervisor for Call Center

Data Exchange - Las Vegas, NV - October 2009 to October 2011

Third Party Verifications for various Power & Phone companies both national and international.

• Maintained call center and agents.

• Opened and closed call center

• Maintained queue station for incoming calls and call volume.

• Training and quality assurance.

• Held interviews and orientations.

• Data entry for all necessary documents for clients.

• Assisted floor agents with calls and paperwork.

• Handled breaks and lunches in a timely manner for floor agents

Collections Specialist/Customer Service

ARSI - Las Vegas, NV - May 2009 to October 2009

Inbound/Outbound Calls for 1st equity credit cards for businesses.

• Processed payments via telephone

• Helped customers find debt solutions and payment arrangements.

Collections Specialist

CreditOne Bank - Las Vegas, NV - May 2008 to April 2009

Inbound/Outbound calls

• Took payments over phone

• Help customers find debt solutions

Fleet Service Agent

US Airway Airlines - Las Vegas, NV - August 2006 to January 2008

Trained new employees on listed tasks

• Maintain aircraft while grounded

• Transferred connecting luggage, mail & cargo to specific aircraft in a timely manner

• Upload/Download luggage, mail & cargo into aircraft

EDUCATION

High School Diploma

Kearns High School

August 2003 to June 2006

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