Information Technology Software

Ven Lima

**** ****** **** **. *************, GA *004/ Cell Phone: 617-***-**** / *******@*****.***

EDUCATION:

B.B.A Administration with a focus in Finance (Cameron University- Lawton, OK) Fall 2011/Spring 2013

Information Technology. Attended to Brigham Young University. (Provo, UT) Summer 2007/ Summer 2009

A.A General Studies and Criminal Justice (Utah State University- Price Campus, UT) Spring 2004/ Summer 2007

A.A Technical Support in Computer (Americo Vespucio-Caracas, Venezuela) Fall 1998/ Summer 2002

RELATED EXPERIENCE:

Help Desk and Student Assistant Cameron University Library

Cameron University, Lawton, OK Fall 2011/Spring 2013

• Circulated books, videos, reserve items, and laptops, track locations of items through the use of a computer database

• Answered phone calls

• Edited, modified and added new books, magazines and newspaper

• Assisted patrons accurately return materials to the shelf, shelf-read

• Worked Annual inventory (2000-3000 books), magazines and newspapers

• Fax, copy, and work with academic staff and students in the front desk of the library.

• Showed library patrons to search for information using databases.

• Experience with Millenium Library Software

• Maintained copiers and printers filled with papers

• Open and close the library during the first or last shift

• Helped students with the computers and Microsoft Office (Microsoft word, Excel and PowerPoint) and issues with

Blackboard

Teacher Assistant for the Department of Health & Physical Education

Cameron University, Lawton, OK Spring 2012/Spring 2013

• Grade homework, quizzes, assignments and tests, and compute and record results, using answer sheets or electronic

devices to 100-150 students

• Recorded grade in Blackboard

• Assisted faculty with classes preparation (library research, internet searches, and PowerPoint presentations)

• Helped prepare classes for department

• Helped with the operations of the department

• Maintained confidentiality with students grade

• Suggested to professor for improve of the students

• Monthly report of the grades of each students by Microsoft Excel

• Performed other duties as assigned by staffs and faculties

Student Assistant of Career Path Internship Program

Idaho State University, Career Center, Pocatello, ID Aug 2010/Aug 2011

• Monitor financials, forecast, and budget issues for the program

• Worked with day-to-day operations of the University

• Supervise budget, plan, and personnel activities.

• Track about 200 student employees’ hours and performance in position.

• Communicate with faculty/staff to ensure progress student work.

• Created and designed online forms and documents for the Department using Google Docs and Microsoft Products

• Maximize value of budgets and manage client finances from production proposals to reconciliations

Report directly to the CEO to assist in client retention, client servicing, managing company finances and prospecting

new business initiatives

• Allocated correctly the spend of the annual budget

Information Technology Support (Help Desk Technician I - Bilingual)

Brigham Young University Broadcasting, Provo, UT Jun 2008/Aug 2009

• Bilingual help desk technician via phone and email (Spanish-English.)

• Duties included connecting/disconnecting audio and video for daily testing.

• Provided troubleshooting for personnel, hardware and software update, installation and maintenance, workstation

• Recommended systems modifications to reduce user problems. Recommended training to reduce user problems.

• Replacement, streaming media administration, Windows, Macintosh, Novell support, Smartphone support,

documentation of procedures for technology solutions and training/mentoring of new employees and students.

• Answer; inquires by providing problem resolution or forwarding to Senior Level. Interacts with other Information

Systems staff to restore service and/or identify and correct core problems. Determines whether problem is caused by

hardware such as modem, printer, cables, or telephone. Installs new and updates software on user' computer.

• Follow-up of Equipment Repair Order.

Brigham Young University Television International (Bilingual Account Manager) Jan 2008/Jun 2008

• Established strong marketing strategies with 30 companies to maximize number of viewers which resulted in a 10%

overall increase in viewers.

• Developed new customers on domestic or international basis.

• Provided promotional packages about the channel to countries in South and Central America.

• Kept strong relationships between the company and the customers via phone and email.

• Improved relationships and provided continuous contact with existing customers, getting existing customers’ feedbacks

and assisting with resolution of customer issues or complains.

• Provided promotional packages about the channel to countries in South and Central America.

• Prepared mailings and welcome kits for new customers in South and Central America.

Information Technology Department (Computer Support Technician I)

Internship- Ministry of Defense of Venezuela, Caracas, Venezuela Summer 2001

Ministry of Defense of Venezuela, Caracas, Venezuela. Jul 2001/Aug 2002

• Troubleshooted computer hardware, software, or network issues over the phone, by Email and by using remote desktop

software. Reviewed procedures used by user to determine source of error.

• Simulates or recreates user problems to resolve operating difficulties.

• Provided support to end users hardware by receiving telephone calls from users having problems using computer

software and hardware or inquiring how to use specific software (600 users including military personal)

• Resolves core problems behind user complaints. Assigns, logs, and creates trouble tickets for problems which cannot

be resolved over the phone.

Service Project/Volunteers activities/Leaderships/Awards

American Red Cross of Massachusetts–Food pantry ( Boston, MA) Sep 2003/Jan 2004

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Cameron University

• In-State Tuition scholarship Fall 2011/Spring 2013

• V.P. Finance for Asia Club Student Government Representative

• Student Government Representative for Accounting Club

• V.P. Finance for the International club

• Member of the Finance Committee for the Student Government

• Member of SIFE

• Senator for the Business School

• Student Government Finance Committee

• V.P. Finance for Society for Human Resource Management (SHRM)

Idaho State University Aug 2010/April 2011

• In-State Tuition Scholarship

• Student Government as Election Community Aug 2010/May 2011

• President of the International Student Association Aug 2010/ May 2011

• V.P. Finance of the Alpha Kappa Psi at Idaho State University Jan 2011/ May 2011

Utah State University Price, UT (campus) Jan 2004/May 2006

• Leadership Scholarship

• Student Government Scholarship

• Service Learning Scholar (300 volunteer hours)

• Outstanding Service as the Wildman Leader.

• Two years of Student Government Scholarship

• Vice-President of Treasures of Business of Club.

• Serving Utah Network Involvement Center.

• Volunteer Income Tax Assistance (VITA.)

LANGUAGES:

Conversant in English and Cantonese / Fluent in Spanish

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REFERENCES:

Dr. Syed Ahmed (Professor of Economics and Director, Bill W. Burgess, Jr.Business Research Center) Cameron University

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Email: *****@*******.*** / phone: 580-***-****

Dr. Ankur Nandedkar (Professor of Management) / Cameron University

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Email: ********@*******.*** / phone: 580-***-****

Dr. Muhammed (Arif) Qayyum (Professor of Finance) / Cameron University

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Email: *******@*******.*** / phone: 580-***-****

Jennifer Holland (Vice President for Student Services) /Cameron University

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Email: ********@*******.*** / phone: 580-***-****

Dr. Sherry Young (Director) / Cameron University Library

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Email:*******@*******.*** / phone: 580-***-****

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