Customer Service Insurance
Resume:
John Burke ****E Dunwoody Crossing, Atlanta, GA **338 * 706-***-**** * ***********@*****.***
Qualifications
Award-winning, bilingual professional with over 7 years of work experience.
Fluent in English and Spanish with highly advanced writing, reading, and verbal skills. Sociable, energetic, hard-
working, and exceedingly creative.
Expertise includes strong communication skills, Spanish translation and interpretation, financial management, graphic
and website design, music, administration, and exceptional customer service.
Member of several international honors clubs and fraternities, including Omicron Delta Kappa and Phi Eta Sigma.
Highly efficient in Microsoft Office programs, programming, advanced computer techniques, and website design.
Other computer skills include SQL data and Adobe InDesign operation.
Experience
ContinuousHealth, LLC, Sandy Springs, GA May 2011 – May 2013
Spanish Translator
Interpret benefit-consulting appointments
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Assist Spanish-speaking clients
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Translate official and secure documents
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Manage large-scale open-enrollment sessions for Spanish-speaking clients
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Benefit Specialist
Work with employers to help access their employees’ insurance benefits via an innovative private-exchange
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technology
Conduct benefit-consulting appointments
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Help employees apply in the individual health insurance market (this includes maintaining contact and
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correspondence between the applicant, the insurance carrier, and the applicant’s employer)
Host open-enrollments with several large clients
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Market the CH Complete Card™ by creating proposals, employee and employer handouts, presentations, and
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guides for prospective brokers
Manage and analyze employees’ financial records, which contain the financial information for clients and
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their insurance plans, payment and reimbursement arrangements, and precise details on which type of plan the
employee has chosen and how he or she plans to finance it
Provide telephonic support with employees and their employers to ensure positive and efficient customer
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service across all divisions of the company, including the technology and its utilization, insurance plans and carriers,
and specific plan documents for an employer’s private exchange
Manage clients’ mailings and correspondence
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Audit Specialist
Audited the eligibility of employees’ dependents based on document criteria and eligibility guidelines
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provided by the Internal Revenue Service
Verified vital records, tax documents, and other forms of secure documentation for eligibility
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Coordinated dependent verification services for several ongoing clients (500-4,000 employees)
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Translated secure documentation and informational kits
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Interpreted conference calls
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Provided bilingual customer service to hundreds of employees and human resources specialists
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Certification: Agent – Accident, Sickness, and Life License No. 2809838 Georgia Insurance Department
Skyland United Methodist Church, Atlanta, GA June 2011 – Present
Music Director / Pianist
Teach and conduct music
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Manage several members and pianist
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Perform at weekly traditional worship service
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Accompany choir and other musicians
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Manage annual musical budget
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Lead overall musical development of the church
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~ continued on reverse ~
John Burke Music, Atlanta, GA November 2011 – Present
Owner / Pianist / Composer
Record, produce, and market solo piano albums
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Film score independent films, commercials, projects, and other multimedia presentations
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Recorded first solo piano album, Synesthesia, which was released in November 2011 and is now featured on
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radio stations around the world
Recorded second solo piano album, Reverie, which was released in February 2013
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Scored Juvenile Transgressions, an independent film written and directed by Albert Horst
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Piano and Music Theory Instructor
Instruct several students of varied ages in the Atlanta area
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Teach music appreciation and engagement in educational workshops, including STEM and LifeLabs Expo
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Latin American Association, Atlanta, GA January 2011 – May 2011
Public Relations and Communications Intern / Spanish Translator
Greeted incoming clients at front office
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Provided administrative and secretarial services for PR department
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Analyzed sponsorship budgets for benefit packages and publicity
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Translated documentation for marketing, communications, and fundraising
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Created and published press releases in both English and Spanish
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Assisted employees and volunteers in community outreach projects
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Hosted on-camera interviews in English and Spanish with clients and volunteers
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Created and managed electronic contact-databases
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Exported public relations information into Microsoft Excel
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Publicized large-scale events both online and directly through professional clients
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8 Days a Week, Inc., Atlanta, GA February 2011 – May 2011
Spanish Translator / Contractor / Team Leader
Managed team of translators and coordinated their marketing strategies
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Marketed Allstate® Insurance products to Spanish-speaking clientele
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Los Arcos Mexican Restaurant, Norcross, GA June 2007 – May 2011
Bilingual Server
Vinyl, Inc., Demorest, GA October 2006 – March 2011
Musician / Event Planner / Agent
Performed as pianist and vocalist for musical ensemble
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Coordinated, publicized, and hosted live events
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Capital City Country Club, Atlanta, GA April 2010 – August 2010
Bilingual Server
Education & Honors
Georgia State University, Atlanta, GA
Master of Public Administration in Management and Finance and Graduate Certificate in Spanish Translation
Expected Graduation: 2014
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Goals of obtaining a management career in Spanish translation and interpretation, particularly in the field of
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education, public service, or international relations
Oglethorpe University, Atlanta, GA
Bachelor of Arts Spanish Major and Music Minor
May 7, 2011 Graduation
Oglethorpe Singers and University Chorale
Recipient: Student of the Year, 2009-2010
Recipient: Instrumentalist of the Year, 2010-2011
Student Conductor and Director
Section Leader for 3 years
Director of Communications and Public Relations for 2 years
Omicron Delta Kappa Leadership & Honors Fraternity, Alpha Phi Omega Service Fraternity, Phi Eta Sigma
Honors Society
Dean’s List member for 4 years
Completed Academic Semester Abroad at La Universidad Francisco de Vitoria in Madrid, Spain – Fall 2010
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