Customer Service Manager

Alex Rodriguez

Conair Corporation

ab89i3@r.postjobfree.com

Certifications

VMware Certified Professional 5 - Data Center Virtualization

License 146123

Summary

I'm an experienced IT professional with expertise in Windows-based environments and networking . I have

outstanding customer service techniques, skills resolving technical issues and educating end-users. I've gained

experience in Microsoft Windows Server 2008 and reached a VMware Certified Professional over the last year.

Specialties: VMware vSphere VCP5-DCV Certified, Server Management, Print Management, Mobile Device

Management, Laptop Encryption.

Languages

English (Professional working proficiency)

Spanish (Native or bilingual proficiency)

Skills & Expertise

Active Directory

SCCM

Customer Service

Windows 7

Technical Support

Windows Server

Troubleshooting

VMware

Windows Server 2008

Windows 7 Migration

Print Management

Symantec Endpoint Protection

Blackberry OS

iPhone Support

Backup Exec

System Recovery

MSI Packaging

Remote Desktop

Windows Remote Desktop

Operating Systems

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Experience

Systems Administrator at Conair Corporation

December 2010 - Present (2 years 6 months)

VMware Virtual machine management

Remote User Support

System Backups

Cisco Network Infrastructure

Printer, Repair and Management

Android, iPhone, Blackberry Support

2 recommendations available upon request

IT Consultant at Conair Corporation

May 2010 - December 2010 (8 months)

Systems Administration

Windows Vista Migration

Print Management

Field Service Administrator at Pepperidge Farm

October 2009 - May 2010 (8 months)

Support off-site users across the united states with any issue level one can't handle.

Monitor Microsoft SCCM to make sure all users are being patched.

Troubleshoot IBM Lotus Notes issues.

Help Desk Specialist at Clayton Holdings

October 2007 - June 2008 (9 months)

Help End Users with any computer, network or login issues

Creating and resetting Active Directory accounts

Managing HP Printers and printer repairs through 3 Sites

Using ticketing system to document all issues

2 recommendations available upon request

Tech Support Specialist at Cablevision

January 2006 - October 2007 (1 year 10 months)

Configure computers to work on network

Educate customer on service in a timely manor

Create tickets accurately using Remedy

Work with Optimum Online VOIP service

Participate in “World Class Customer Service” Program

Network Monitor at CDI Information Services

January 2006 - January 2007 (1 year 1 month)

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Monitor Critical network / server errors on Tivoli Tech

Verify severity and escalate issue accordingly

Create Tickets using Remedy and IBM Manage now

2 recommendations available upon request

Media Tech Support- Volunteer at Kingdom Life Christian Church

January 2004 - 2007 (3 years)

Manage and Repair Apple computers

Camera equipment Configuring and Diagnosing

Proposing SAN environments for storage and connection to mac computers.

1 recommendation available upon request

Courses

Independent Coursework

VMware vSphere: Install, Configure, Manage [V5.0]

Education

Gibbs College

Associate's degree, Computer Science, 2004 - 2005

Bullard-Havens Technical High School

High School, 2000 - 2004

Interests

Fishing, vSphere

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Alex Rodriguez

Conair Corporation

ab89i3@r.postjobfree.com

7 people have recommended Alex

"Alex is a great person to work with. He is very knowledgable, pleasant and committed to make sure you

have everything you need to do your job well. His quick response and talent have helped my group become

more efficient and productive. I would recommend him in a flash!"

Janet Bass, Director of R&D, Conair Corporation, worked with Alex at Conair Corporation

"Alex is hard-working and conscientious. He knows how to get things done, and quickly, which makes it a

pleasure to work with him. He genuinely cares about his work and has a positive attitude, so you always feel

like you're in good hands. I would highly recommend Alex."

Sarah Albano, Senior Product Manager, Cuisinart, Conair Corporation, worked with Alex at Conair

Corporation

"Alejandro is a great guy to work with. Very impressed with how he learns the products and services he is

responsible for inside and out. Always has great ideas to share and follows through."

Carlos Ceja, Manager of Application Support, Clayton Holdings, Inc, managed Alex indirectly at Clayton

Holdings

"Alejandro is very knowledgeable in his work and definitely axcels in helping the customer until the solution

is found. He is curteous and a true professional in the IT arena."

Raanan Dvir, CPA, Manager, Risk Assurance and Compliance, Clayton Holdings, worked with Alex at

Clayton Holdings

"Alex was a very knowledgeable and friendly co-worker. He worked very efficiently and always looked for

ways to better things. He was very always helpful, and easy to work with."

Mike Truba, Distributed Ops - Monitoring Team, CDI/IBM, worked directly with Alex at CDI

Information Services

"Alejandro was a pleasure to work with. He was very knowledable about our job role and taught me

everything I needed to know about our procedures. He was very willing to teach and never complained when

asked a question."

Brian LaFrance, L1 Tivoli Monitor/Mainframe monitor, CDI, worked directly with Alex at CDI

Information Services

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"Alejandro is very detail oriented and excellent troubleshooter that kept my computer systems working very

smoothly. One of his best strength is research of new technology. He was able to assist me in obtaining the

best systems available to expand our media services."

Manny Cintron, Director, KLCC, managed Alex at Kingdom Life Christian Church

Contact Alex on LinkedIn

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Contact this candidate