Customer Service Quality Assurance

** ***** ****** **********, ** *****

******.******@*****.*** 732-***-****

Pratik D. Shah, Pharm. D.

Accomplishments

Licensed pharmacist in New Jersey with a Pharm.D. degree and four years of experience in

various aspects of pharmacy operations. Outstanding communication and interpersonal skills,

customer relationship adeptness, along with clinical and managerial skills. Possess ability to

provide exceptional leadership and manage a diverse team to deliver peak performance.

Establish positive relationships with colleagues, patients, healthcare professionals, and

insurance providers to achieve maximum results.

Education

St. John’s University, Jamaica, NY August 2005 - May 2011

Doctor of Pharmacy, Pharm. D.

GPA Index: 3.81/4.0, Magna Cum Laude

Work Experience

Pharmacy Team Leader – CVS Caremark, Princeton, NJ February 2013 – Present

• Manage the pharmacy marketing programs that include patient counseling, doctor

detailing, and patient recruiting in order to optimize sales and profit.

Actively communicate with customers and patients while providing counseling on medical

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questions and concerns.

Coach and execute open discussions with technicians and staff pharmacists; provide

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performance reviews and evaluation of staff on an annual basis.

Attend professional conferences as a participant and often a speaker to communicate

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innovative ideas on workflow management.

Pharmacy Manager – Rite Aid Pharmacy, Highland Park, NJ December 2011 – December 2012

• Recognized for ability to manage a high volume of patient accounts. Consulted with

physicians and patients to fill prescriptions, reviewed side effects, discussed drug

interactions and resolved medication delivery problems.

• Led and supervised a strong pharmacy team as well as evaluated their performance to

ensure safe and legal processing, compounding, and delivery of prescriptions and improve

customer care.

Redesigned workflow strategies to increase prescription volume to over 2,000 scripts

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weekly and expand patient base.

Reviewed purchasing of pharmaceutical drugs; organized and decreased amount returned,

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outdated and/or recalled medications while monitoring and maintaining inventory.

Initiated and operated successful community-based immunization programs.

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Floating Pharmacist – Rite Aid Pharmacy, Edison, New Jersey July 2011 – December 2011

• Proactively performed multiple pharmaceutical functions at each pharmacy site, such as

filling prescriptions, counseling patients, maintaining paperwork, and ensuring customer

satisfaction through monitoring operational workflow.

Responsible for quality assurance, security of controlled substances, and disposal of

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hazardous waste drugs, as well as all aspects of adherence to FDA regulations and

HIPAA.

Reviewed patient history on medication usage and administered flu and pneumonia

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vaccination along with shingles, hepatitis A/B, and Tdap in the pharmacy.

Pharmacy Intern – Rite Aid Pharmacy, South River, New Jersey August 2008 – July 2011

• Examined prescriptions received from medical professionals under supervision of RPh

• Provided consultation on all new and refill prescriptions and answered patients questions

about recommendation of over-the-counter medication.

• Established and cultivated significant relationships with physicians and other allied

healthcare staff necessary to provide quality pharmacy services and customer support.

Maintained the highest levels of customer service at all times, identified, addressed, and

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resolved all customer service issues.

Provided relevant information to patients regarding drug dosage and drug interactions.

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Special Certifications

New Jersey State Certified Immunizing Pharmacist

American Heart Association CPR certified

Professional Affiliations

Rho Chi Pharmacy Honor Society, June 2009 – May 2011

Phi Eta Sigma National Honor Society, March 2006 – May 2011

American Pharmacists Association, June 2010-August 2011

Honors and Awards

Eli Lilly Academic Achievement Award, May 2011

St. John’s University Dean’s List, September 2005 - May 2011

St. John’s University Academic Scholarship, September 2005 - May 2009

Rite Aid Leadership Essentials/Top Talent Program, May 2012 – December 2012

References

Available upon request

Contact this candidate