Customer Service Medical
Resume:
T IFFANY BYRD
**** ****** ******* ******, *** Vegas, NV 89031
**************@*****.***
OVERVIEW
Highly creative, recognized as a results oriented and solution focused individual. Areas of strength
include:
Knowledge of ICD 9 CM, ICD 10, CPT, Basic Legal Terminology
HCPCS Time Management Skills
Knowledge of different Insurances Medical Research Abilities
•
Carriers Knowledge of Intermediate Medical Terminology
•
Organization Skills Appointment Settings
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Computer Application Skills Knowledge of Creating Reports/ Claims
•
Microsoft Word, PowerPoint, Excel, Posting Insurance Payments and Creating Patient
•
Outlook, Windows 7, 8 and Windows Statements
XP Proficiency of Patient Demographics and Case Electronic
•
Dexterity of HIPAA, Bloodborne Implementation
•
Pathogens, and OSHA Regulations • Inpatient/ Outpatient Billing Methods
Insurance Problem Solving
•
EDUCATION
05/2013
Medical Billing and Coding
Anthem College, Las Vegas, NV
GPA: 3.44 (Cum Laude)
•
Medical Extern
All American Surgical, Las Vegas, NV 04/03/2013 05/21/2013
PROFESSIONAL CAPABILITIES
2011 2012
CSI Customer Assistant
AT&T, Las Vegas, NV
Resolving Difficult Customer Service Telephone Calls
Technical Support for Internet Access and Connection
•
Accounting Records of Internal Customer Service Contacts
Excellent Phone Etiquette
•
Guestroom Attendant 2008 2010
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Aliante Station Casino, Las Vegas, NV
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Providing great customer service
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Providing guest with clean and detailed room service
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Able to adapt from working individually to working in groups
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Program Assistant 1999 2001
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Clark County Parks & Recreation, Las Vegas, NV
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Facilitating drug free and violence free prevention workshops and camps
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Work with 150 At Risk children from Clark County Housing Authority
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Able to multi task and maintain filing and tracking for all participants and staff
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ACCOMPLISHMENTS
HIPAA certificate
OSHA certificate
Avoiding Medicare Fraud & Abuse certificate
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Acute Inpatient Prospective Payment System certificate
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Safeguarding your Medical Identity certificate
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World of Medicare certificate
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HIPAA EDI certificate
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Medical Necessity certificate
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CMS form 1500 certificate
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Diagnosis Coding using the ICD 9 CM certificate
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Physician Quality Reporting System and Electronic Prescribing
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Incentive Program certificate
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Skilled Nursing Facility Consolidated Billing certificate
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Your Institution in the World of Medicare certificate
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Your Office in the World of Medicare Certificate
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MediSoft Certificate
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MOSS _Medical Office Software Certificate
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Student Ambassador of MBC Program Certificate
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SPECIAL INTERESTS
Writing Poetry, Playing Basketball, Cooking, Classical Music
REFERENCES
Promptly furnished upon request.
Contact this candidate