Customer Service Manager

Olaleke A. Banjo, CFA

**** ******* ******** *****, ***. D, Mechanicsville VA 23116 857-***-**** *************@*****.***

PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS

CFA Charterholder

Member CFA Nigeria Society

Member CFA U.K Society, United Kingdom

Member CFA Institute, Virginia, U.S.A

EDUCATION

Bachelor of Science in Chemical Engineering

Obafemi Awolowo University Ile-Ife, Osun State, Nigeria, 1990 - 1996

WORK EXPERIENCE

Accord Mortgage Bank Ltd. Lagos, Nigeria

Treasurer November 2012 – Present

• Coordinating the implementation of an Asset and Liability Management (ALM) reporting framework that meets the

requirements of all key stakeholders.

• Ensuring that the balance sheet’s maturity profile is properly structured to ensure that the bank meets all its

obligations as they fall due and is in compliance with all Board-approved internal prudential ratios.

• Designing balance sheet management strategies that will optimize the net income margin based on the trends and

expectations of interest rates, currencies and other market factors.

• Managing the bank’s cash, bank account structure, borrowings and investments.

• Enhance intraday liquidity forecasting.

• Raising short-term liquidity within the bank’s pricing benchmarks from other financial institutions.

• Reviewing the ALCO packs to ensure that all they meet the agenda requirements of ALCO.

• Providing an independent review of all new product proposals/amendments to ensure that all aspects of market and

liquidity risk have been considered and that the product design is acceptable. Leverage Technology to increase process

efficiencies.

• Developing and implementing strategies to meet bank’s financing needs, while also supporting its financial objectives,

including minimizing interest expenses.

• Developing and maintaining external relationships and networks with bank and other financial institutions, credit

rating agencies, regulatory authorities and Governments, in order to ensure long-term financial viability of the

institution.

Ecobank Nig. Ltd(Formerly Oceanic Bank) Lagos, Nigeria October 2011- November 2012

Assets &Liabilities Manager

• Performing daily liquidity analysis. This involves managing cash flows, and ensuring adequate funds are available for

investment activities.

• Ensuring all the elements of the balance sheet that reside in the Treasury’s mandate are appropriately risk managed.

• Developing and implementing an ALM reporting framework that meets the requirements of all key stakeholders.

• Ensuring that all products have the correct transfer pricing applied.

• Establishing processes that support the identification of financial risks and exposure, and undertake appropriate

foreign exchange and interest rate hedging decisions.

• Analyzing and report on investment portfolio strategy, yields and investment instruments

• Managing all operational risks that the ALM business is exposed to ensuring that operational losses are mitigated.

• Managing other assigned analysis

Head, Asset Trading & Money Markets September 2006- October 2011

• Local Currency and fixed income trading either to arbitrage or based on the gapping strategies of the bank while

ensuring the spread earned meets the profitability target of the unit.

• Working on analytical models that will aid efficient allocation of financial resources across the markets

• Manage banks cash flows ensuring non authorized overdraft exist in all of the bank’s accounts through effective

forecasting.

• Providing macro-economic views toward developing daily trading strategies. This involves analyzing the effects

of market expectations on the yield curve and also forecasting cash flows in order to determine appropriate interest

rate hedge.

• Providing regular analysis of counterparties with a view to advising management of best investment decisions.

• Initiating and developing investment strategies and policies and ensuring their implementation.

• Preparing relevant reports regularly for management, board and regulatory authorities.

• Treasury product development and management, buildingand maintaining relationshipswith external

organizations.

• Providing leadership for the team and working within approved budgets and limits.

Metropolitan Bank Ltd Lagos, Nigeria March 2003 – February

2006

Branch Operations Manager

• Oversaw day-to-day operations at the bank, making sure service staffs meet their goals, and ensured compliance in

the delivery of services.

• Trained and supervised Branch Heads of Unit who were tasked with delivering client services. Designed and

implemented process flows to ensure accurate and timely processing of transactions in accordance with established policies

and procedures.

• Created and monitored branch reconciliation processes to ensure transactions processed are reviewed daily, and that

general ledger accounts are monitored and reconciled. Achieved perfect record of zero unresolved reconciliation issues in all

branches managed. Reconciliation processes rated very-good by Customer Service Quality Assessment Unit.

• Regularly developed and reviewed branch compliance procedural guidelines to ensure compliance with bank rules, as

well as federal, state, and local government regulations on advance fee fraud and other issues governing the banking industry.

Personal record of no successful fraudulent transaction in any branches I managed.

• Attracted and retained new clients, and designed customized services to meet client needs. Increased branch’s

customer base by converting third parties to Bank customers.

• Conducted knowledge exchange between branches. Assisted two branches in moving from a deficit position to profit

position by presenting and implementing successful operations solutions at the ailing branches.

Bond Bank Ltd Lagos, Nigeria September 2002 – February

2003

Assistant Branch Operations Manager

• Daily implemented Manager’s directives and managed day-to-day operations at the branch in the Manager’s absence.

• Assisted and supported the Manager in leading a team of service professionals to meet and exceed customer service

targets. Successfully attracted new and existing clients to the bank’s suite of services.

• Managed all aspects of “key client” accounts such as state government revenue accounts and corporate client

accounts. Interacted regularly with clients within the context of the relationship plan, identified and resolved unmet

client needs, and supported achievement of bank goals in client satisfaction and retention.

• Established staffing schedule, worked with Human Resources to recruit new staff, and conducted performance

reviews of tellers and other client support staff.

• Handled and resolved complex customer problems and complex customer transactions.

Guaranty Trust Bank Lagos, Nigeria January 2001 – September 2002

Branch Customer Service Officer

• Supervised 8-person team of Tellers.

• Managed branch cash position to meet daily needs and comply with vault limits. Ensured all transaction errors were

resolved and that accounts and vault were balanced daily.

• Bank representative at the Central Bank of Nigeria clearing house

Societe Generale Bank Abuja, Nigeria February1999 –December 2000

Branch Customer Service Officer

• Supervised 4-person team of Tellers.

• Managed branch cash position to meet daily needs and comply with vault limits. Ensured all transaction errors were

resolved and that accounts and vault were balanced daily.

• Bank representative at the Central Bank of Nigeria clearing house.

• Booking and liquidation of investments. Handling of customer enquiries, stop order and opening of accounts.

Courses Attended

Banking Operations/Products, Fraud Detection & Control, Financial Service Marketing, Treasury Management,Effective

Presentation Skills, Business Writing and Etiquette, Foreign Operations,,Basic accounting, Gilts Game and Introduction

to Project Management, Value at Risk Training, Treasury products, Risks and Operations, Asset and Liability Management

– Best Practices

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