Customer Service Project Manager

EMIR AVDIC

LABOR RELATIONS MANGER

Global business professional poised to step into strategic role with a progressive firm. Expertise in

international HR, economics, financial management and portfolio administration. Adaptable cultured

liaison able to relate to and work with international clients, and blend with various cultures as a seasoned

business traveler. Strong ability to communicate with diverse clientele ranging from developers, to

vendors and executives. Multilingual (written and verbal) German Bosnian Croatian Serbian English.

Core Competencies

Investment Management Business Analysis Trading/Dealing

Foreign Exchange Project Management Risk Management

Customer Service Sales Force Problem Resolution

Feasibility Analysis Process Improvement Market Analysis

International Relationship Quality Assurance Cross-Cultural Work

Building Environments

TECHNOLOGY TOOLKIT

Software: MS Office 2010 (Word, Power Point, Excel, Publisher), Sales Force, SAP

Trading Platforms: Trade Station, Meta Trader 4 Platform (MT4)

PROFESSIONAL EXPERIENCE

GLOBAL FOREX TRADING, Grand Rapids, MI 2006–present

International Forex giant, top 3 industry leader in CFDs, spread betting and currency trading with offices in

London, Singapore, Sydney, Tokyo, Dubai and US.

Foreign Exchange Institutional Dealer (2009–2012)

Business Desk Trader (2008–2010), Retail Trader (2006–2008)

Initiative

Challenged to trade millions of dollars in currency within seconds, no prior trading

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experience or ongoing formal training in place. Took initiative to learn various banks and

proprietary platforms independently, resulting in superior ability to offset client risk on

multi-million dollar trades.

Value

Accurately processes $1.5B in monthly trades, handling high profile clients worldwide.

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■ Cultivated relationships with key clients in over 150 countries –Switzerland, France,

Japan, Greece, Saudi Arabia, Germany, South Korea, and Australia to name a few.

Finance

■ Processed trades through Deutsche Bank, Morgan Stanley, Barclays, Citi Bank, UBS JP

Morgan, Bank of America, Currenex, Lucid, and Nomura trading platforms.

■ Applied technical and financial knowledge to a diverse portfolio of investors.

Emir Avdic

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PROFESSIONAL EXPERIENCE (Cont’d)

Innovation

Demonstrated ability to plan and execute initiatives, taking concepts from vision to

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realization, collaborated with software developers, provided API testing,

recommendations and process improvement solutions.

Efficiency

Developed efficient workflow procedures to maximize productivity and decrease client

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risk. Created and memorized streamlined system of 9 banking applications, 500 button

trading platform and 6 screen workstation.

Teamwork

Worked collaboratively with co-project manager and Russian developers to create

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proprietary trading software which allowed automatic trading when competitors were still

trading manually.

Advancement

■ Promoted through increasingly responsible roles from retail trader (<$1M trades) to

business desk trading (up to $3M), and currently institutional trading ($3M-$100M+).

Cultured

Globe-trotting professional who has called Bosnia, Croatia and Germany home. Led

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foreign language business presentations to international audiences.

Language Skills

■ Translated and authored business communications in various languages; certified English,

German, Bosnian, Croatian and Serbian translator with accurate verbal, written and reading

fluency.

COMBINED INSURANCE, Grand Rapids, MI 2004–2006

Universal insurer, Life, Health, Accident, disability and Medicare Supplemental coverage plans.

Sales Manager

Solutions & Sales

Matched client’s needs with tailored solutions exceeding sales goals and quotas. Provided

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superior customer service and sales generating client consultations.

EDUCATION & CERTIFICATIONS

Bachelor of Business Administration in International Business

Dual Major: International Business Management GPA: 3.8

Grand Valley State University

Certifications

Series 3 Exam - National Commodity Futures and Forex

Life, Health, Accident Insurance License

Certified Translator – English, German, Bosnian, Croatian, Serbian

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