Customer Service High School
Resume:
Connie McCaslin
Lake Zurich, IL 60047
***********@*****.***
Customer service specialist eager to provide more than twenty years of
outstanding customer service experience to a well established and growing
company! Proficient and organized in a variety of customer service related
tasks including:
Greeting Customers & Answering Calls
Record Filing and Data Entry
Bookkeeping
Scheduling Appointments & Meetings
Cashiering
Live chat support
Maintaining inventory
Ordering supplies
Collections
Invoicing
Collections
SAP software
UPS shipping
Synopsis of
Achievements Received orders and maintained customer satisfaction by
efficiently processing orders in a timely manor, which led
to an increase in production and ultimately cut down on
costs.
Constantly exceed daily purchase order quotas and met sales
goals on a daily, monthly and annual basis.
Supervised approximately 25 customer service
representatives to ensure all company policies were
followed. Ensured that these representatives provided their
customers with 100% accurate order and product information.
Acted as the face of the company on Live Chat resolving any
and all customer questions, comments and concerns such as
product availability, billing issues, new service
inquiries, system installations, etc.
Increased customer satisfaction by fully understanding the
customer and resolving issues quickly and effectively.
Promoted from customer service representative to quality
assurance, which ultimately led to a floor supervisor
position.
Employment
Wheels 2012-2013
DesPlaines, IL
Customer service
. Located shops for drivers for
maintenance. 2008-2009
. Roadside assistance calls
. Issue PO numbers to shops for work
performed
. Processed incoming collision calls
7-Eleven
Yorkville, IL
Sales Associate
Various Retail tasks including, but not limited to: stocking
shelves, unloading truck deliveries, cleaning, setting up
displays, promotions, and cashiering.
Ensured customer satisfaction and quickly resolved any
dissatisfaction.
Fashion Express Wheeling, IL
2004-2007
Customer Service Representative
Performed administrative tasks for medium sized business.
Managed all invoicing, order processing, and filing.
Performed accounting tasks such as, credits and debits,
balancing of check books and check and credit card processing..
Continually developed new ideas to promote business growth
HCP Wheeling, IL
2001-2005
Quality Assurance/ Floor Supervisor
Call Center answering and distributing up to one hundred phone
calls each day.
Ensured business was constant by handling incoming and outgoing
sales.
Addressed customer complaints on a regular basis and
consistently managed to resolve any and all concerns.
Peerless Products Antioch, IL
1999-2000
Warehouse
Acted as a general warehouse employee: packed and shipped
products, ensured 100% accuracy on all orders, numbered tickets
and used the die cutter and numbering machine.
Quill Corporation Lincolnshire, IL
1987-1995
Customer Service
Received and entered purchase orders into system, followed up
with out of stock orders and expedited all necessary orders.
Explored target accounts and entered new customers into the
system.
Education
Bridgeport High School Bridgeport, MI
1980-1983
Achieved honors all throughout high school.
Graduated and received high school diploma.
References Furnished Upon Request
References for Connie McCaslin
Normand Rosseland
(847) 293- 1040
Kathy Cortes
(708) 546- 1444
Dee Haines
Barb Brown
Contact this candidate