Customer Service Sales
Resume:
DOUGLAS E. DAVIDSON
***** *********** **., ********, ** 44094 H 440-***-**** C 330-***-**** E-mail: ************@*********.***
SUMMARY
An operations professional who understands the intent of Senior Management and acts to advance and meet
company objectives. Proven skill in successfully negotiating significant contracts. Invests time listening to
people, reading, and reviewing facts to reach the best available decision in the time available. Motivates
employees working on difficult and repetitive jobs to succeed. Builds employee teamwork and cohesion.
EXPERIENCE
3/06 – Pres. Operations Manager, Lafarge North America, Streetsboro, OH
Lafarge is the largest diversified supplier of construction materials in the U.S. and Canada
• Manage eight (8) aggregate dock operations and 17 remote employees in Ohio, Michigan
and Canada.
• Led $3 million project of dock repair & expansion to completion on-time and on-budget.
• Negotiated no-increase rail freight contract with Norfolk Southern for four rail depots in
2008 for 1,000,000 tons of freight.
• Gained $144,000 in annual revenue by negotiating sub-lease for rail yard in Crafton, PA
• Opened two additional dock locations in Saginaw, MI and Bay City, MI
• Specified design requirements and lease of 225 rapid discharge rail cars.
• Accountable for all labor and dock operating cost aspects of the P+L
• Contribute to the inventory and forecast process balancing forecasted sales, shipping
demand, and dock inventory.
• Liaison with Lafarge internal and external attorneys for rail car leasing case in US
District Court 2011
• Liaison with Port of Windsor (Ontario) for dock lease renewal and expansion.
• Arranged for export/import of mobile equipment to support record sales.
• Zero lost time injuries of assigned depot and dock employees during tenure.
• Oversee all land and equipment leases, maintenance & capital equipment requests for the
docks.
• Prepare detailed annual budgets.
10/85 – 1/06 Army Officer - Captain (Ret) Ohio Army National Guard, Stow, OH
• Deployed to Southwest Asia (OIF3) on the staff of the commander of Q-West Base
Complex in Northern Iraq.
• Managed third country and local national vendors on forward operating base Q-West in
Iraq to include Turks, Kurds, and Sunni vendors.
• Proposed, planned and executed 5,000 sq. ft. PX on forward operating base to replace
300 sq. ft. store to support 1500 soldiers.
• Planned and coordinated an AT&T Phone Center for soldier use on the base.
• Executed government contracting duties from scope of work development to Contractors
Office Representative.
• Commanded Armored Cavalry Troop with 75 assigned soldiers and a Headquarters (HQ)
Company with 302 assigned soldiers.
• Developed short and long term training plans for the companies.
• Accountable for over $14 million in assigned equipment.
DOUGLAS E. DAVIDSON Cell:
5/00 – 1/06 Owner Zeppe’s Pizza, Chardon, OH
Northeast Ohio franchise pizzeria
• Improved net sales five consecutive years from $320,000 to $665,000.
• Conducted purchasing, quality control, advertising, and production control functions.
• Developed and implemented sales plan targeting local schools, businesses and events.
• Improved customer service by installing additional phones and employee training.
• Increased store efficiency by installing new equipment.
9/97 – 5/00 Production Supervisor Kraft Maid Cabinetry, Middlefield, OH
Part of Masco Corp., a Fortune 250 manufacturer of products (cabinets) for home improvement
• Managed material handling personnel in Staging Department.
• Implemented material handling and warehousing changes to support “kitchen at a time”
manufacturing processes, resulting in improved production efficiency.
• Developed and conducted quality control inspections of inventory. Trained and enforced
company safety procedures.
• Participate in Kaizen method reviews to improve production processes.
9/95-9/97 Production Supervisor Perfection Corporation, Harpersfield, OH
Part of Elster, manufacturers of gas, electricity, water and load control meters.
• Managed 18 union personnel on 2nd shift. Assist in production and machine scheduling.
• Resolved potential grievances at the lowest level by maintaining communication with the
operators and shift steward.
• Implemented a hiring test for new operators, working with union leadership.
• Tracked productivity and efficiency and used Mapics production control software.
9/92 – 9/95 Assistant Branch Manager Fastenal Company, Mentor, OH
Distributor of OEM, MRO and construction supplies.
• Grew annual store sales from $180,000 to $732,000 (over 300%)
• Sold specialty fasteners based on custom drawings and customer specifications.
• Conducted purchasing and inventory management functions.
EDUCATION & TRAINING
Kent State University, Kent, OH
Bachelor of Business Administration - Transportation and Logistics Management
Michigan State University, Lansing, MI
Railway Management Program
Combined Arms and Services Staff School, Fort Dix, NJ US Army
Armor Officer Advanced Course Ft. Knox, KY US Army
Infantry Mortar Leaders Course Ft. Benning, GA US Army
Lafarge University – Management Training
DOUGLAS E. DAVIDSON Cell:
HONORS & SERVICE
2012- National Sand Stone & Gravel Association Grass Roots Activist of the Year Award
Bronze Star Medal, Iraq Campaign Medal OIF III
Army Commendation Medal (3)
Councilman Ward 1- Kirtland, Ohio (2007-2011)
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