Customer Service Administrative Assistant
Resume:
Bonnie Lorenzen *****************@*******.***
**** ****** **** **** *********, MD 21704
Summary of Qualifications
Dynamic motivated professional with extensive experience in leadership to
motivate diverse groups working together to established office goals.
Reputation as a self-directed professional with a proven record of
accomplishments in the areas of customer service, scheduling, problem
solving, and general office operations. Strong organizational abilities
combined with excellent interpersonal, communication, and leadership
skills. Proficient and management recognized as being a dedicated and a
hardworking person with an unmatched drive to produce superior results.
. Problem Solving - Proven ability to troubleshoot and develop creative and
innovative business solutions to office challenges; successfully manage
office administration for improved performance and greater efficiency.
. Exceptional Interpersonal and Communication Skills - Proficient in
promoting confidence and developing close customer relationships, while
interfacing with a wide range of clients from diverse backgrounds.
. Work Ethic and Professionalism - Solid professional standards and an
excellent track record of dependability. Maintains focus on achieving
bottom line results and team integrity while ensuring customer
satisfaction.
Professional Experience
Hughes, LLC Germantown, MD
Administrative Assistant 1993 - 2012
. Provides a full range of administrative support to all the vice
presidents in the Operations department.
. Reviews vice presidents' calendar, and prepares weekly shipping report
for the team of program managers.
. Answers phones for office staff, sets up conference calls, schedules
meetings, and maintains printer supplies.
. Responsibilities include supporting the executives, gathering data,
record keeping, completing reports, and working on special projects
assigned by management team; uses computers and business applications.
. Handles a wide range of customer service activities for the
organization; answers escalated questions, and provides administrative
support to ensure on time completion of assigned administrative tasks.
. Provides strong organizational leadership and active participation in
office administration activities.
. Assists senior management with tasks, such as: typing letters, memos,
and creating charts/worksheets.
. Regularly collects bi-weekly report for Production Order and Warranty
Yield in SAP from team members.
. Releases equipment and processes updated SGZ sales orders and MRO's
for equipment to vendors.
. Handles customer tour schedule and record; prepared detailed forecasts
for SMT and Attrition Cost Report.
Aitken Heating and Air Conditioning Gaithersburg, MD
Secretary/Receptionist 1986 - 1993
. Duties included: greeting clients, phones, typing contracts, letters,
customer service, and mail distribution.
. Answered phones and inquires, and efficiently handled customer issues
to attain customer satisfaction.
. Deeply experience in maintaining and organizing files, screening phone
calls, and managing calendars.
. Responsibilities included: managing a professional office environment,
including: purchasing all office supplies, equipment maintenance and
repairs, maintaining files, and answering multi-line telephones.
. Maintained and organized files and documents by securing them and
making them available when needed.
. Provided estimates, scheduled appointments, ordered office supplies,
and conducted clerical duties.
Venice Web Design LLC
Clinton MD
Freelance work
2013
Education
Montgomery College Montgomery County,
MD
Computer Classes in HTML and A+ Certification
Wordpress Class
Frederick County, MD
Computer Skills
Proficient with Microsoft Office (Word, Excel, Power Point), HTML, Viso,
Front Page, Photo Impact, and Netstudio,
farm management
Manages Horse Breeding Farm
Maintains farm expenses, horse trainer Frederick County,
MD
Contact this candidate