Customer Service Sales
Resume:
Kaitlin Miranda Stoltz
559-***-**** Cell
******.*******@*****.***
Date Available: ASAP
Resume
Skills Description:
I am great with people, work well in groups or alone, friendly, customer service experience, cash
handling experience, sales experience, experience handling multi line phone system. Ability to
work in a fast pace and stressful environment. Great at problem solving, persistent, trustworthy,
great work ethic, very outgoing, proficient in Microsoft Excel, Microsoft Word, Microsoft
Powerpoint, and Microsoft Outlook.
Work History
• Employer: Kohl’s Department Store
Position: Point of sale(P.O.S.)
Employer Location: 175 E Alluvial Ave 93720
C ity: F resno
S tate: California
Count ry: U nited States
Start Date: 09/09
End Date: 04/11
Responsibili ties: “Smile and say hi!” Greet customers with a smile. Open and close
cash registers, performing tasks such as counting money, separating charge slips,
coupons, and vouchers, and balancing cash drawers. Maintain knowledge of current
sales and promotions, policies regarding payment and exchanges, and security
p ractices. Compute sales prices, total purchases and receive and process cash or
credit payment. Maintain records related to sales. Watch for and recognize security
r isks and thefts, and know how to prevent or handle these situations. Recommend,
select, and help locate or obtain merchandise based on customer needs and desires.
A nswer questions regarding the store and its merchandise. Prepare sales contracts.
P lace special orders or call other stores to find desired i tems. Exchange merchandise
for customers and accept returns. Meet sales goals and credit card application goals.
Employer: SkyWest
•
Position: Customer Service Agent
Employer Location:
City: Fresno
State: California
Country: United States
Start Date: 04/11
End Date: 06/11
Responsibilities: Greet and assist all customers in a prompt, friendly and courteous
manner. Provide check-in assistance, ticketing changes, re-booking of itineraries and
special service requests for passengers. Check and accept passenger baggage.
Board/deplane flights and escort passengers to and from aircraft as needed, includes
pushing wheelchairs and assisting other passengers with additional needs. Provide
accurate gate information, flight arrival and departure information, as well as answer
general inquires. Assist unaccompanied minors and passengers with special needs, resolve
customer concerns. Provide clear and accurate communication to passengers, agents, flight
crew and vendors.
Employer: Bank of America
•
Position: Tellar
Employer Location:
City: Fresno
State: California
Country: United States
Start Date: 06/11
End Date: 08/11
Responsibilities: Tellar responsibilities include assisting customers with opening new
accounts. Identify customers needs and refer financial products and services. Process
withdrawls, deposits, and transfers. Balance cash drawers. Identify counterfeit currency.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits
are not exceeded. Balance drawer daily, including periodic batching of cashed checks.
Employer: Holiday Inn Express
•
Position: Front Desk
Employer Location: 2660 S 2nd St, Fresno, CA 93706
City: Fresno
State: California
Country: United States
Start Date: 09/11
End Date: 11/11
Responsibilities: Process guest bills and collect payments. Assist guests with quality and
timely service in a pleasant and friendly manner. Process guest check-ins and room
assignments following the hotel's rate structures, discounts and sell/upsell strategies.
Accommodate special requests when possible. Process check-in/check-out and collect
payments. Answer inquiries about hotel services, directions, local attractions. Assist guests
with additional guest room keys and transportation. Greet guests in a friendly and
courteous manner. Maintain and clean the designated lobby station; ready to assist guests.
Employer: Country Inn and Suites
•
Position: Front Desk
Employer Location: 6065 N Thesta St, Fresno, CA 93710
City: Fresno
State: California
Country: United States
Start Date: 09/11
End Date: 11/12
Responsibilities: Process guest bills and collecs payments. Impresses guests with quality
and timely service in a pleasant and friendly manner. Process guest check-ins and room
assignments following the hotel's rate structures, discounts and sell/upsell strategies.
Accommodate special requests when possible. Process check-in/check-out. Assist guests
with additional guest room keys and transportation. Greet guests in a friendly and
courteous manner. Provide guests information about local features such as shopping,
dining, nightlife, and recreational destinations. Maintain and clean the designated lobby
station; standing ready to assist guests.
Employer: Lindsay Stoltz-Ybarra
•
Position: Child Care Provider
Employer Location: 6286 N Corneila Ave, Fresno, CA 93722
City: Fresno
State: California
Country: United States
Start Date: 07/11
End Date: Current
Responsibilities: Care for child includes prepare food with nutritional values and serving
child meals and refreshments. Discepline child. Provide a safe loving environment.
Observe and monitor childs play activities. Assist child in falling asleep and regulate rest
periods. Help with the childs development such as reading books and potty training.
Interact with child in a way that teaches respect and nurture. Attend to the personal
hygiene of child including changing diapers or soiled clothing and washing hands.
Education
Educational Institution: Bullard High School
Area of Study: High School Diploma
Study Type: Certification
Sub Area of Study: Not Indicated
Sub Study Type: Not Indicated
Degree: High School Diploma
Graduation Date: 6/9/2009
Educational Institution: Fresno City College
Area of Study: Registered Nurse
Study Type: Major
Sub Area of Study: Child Development
Sub Study Type: Minor
Degree: Not Indicated
Graduation Date: Not Indicated
Honors/Awards:
I received honor roll during high school for having above a 3.0 grade point average.
Contact this candidate