Customer Service Sales

Rachel Kita

**** ******* ***** ******* *** ****

Henderson, NV 89052

phone: 702-***-**** email: ********@*****.***

Summary: Materials management and sales administration professional with experience in customer service,

purchasing, production planning, and logistics.

Experience:

October 2008 - Present Volunteer - Coordinator for Library Association Amazon.com sales program, responsible

for evaluating product condition and price, placing items for sale on website, shipping and invoicing orders, and providing

customer service. Volunteer - Treasurer for Homeowner’s Association, required frequent communication with HOA

management, working with new and existing suppliers, and setting association policy according to guidelines and budget.

Purposely not employed in order to attend to family obligations.

June 2002 - May 2003; July 2006 - October 2008 Traffic Analyst for International Game Technology (IGT),

responsible for ensuring international documentation and shipping procedures complied with local regulations for all required

countries. Job activities included evaluating transportation methods and routing to determine the most cost-effective,

coordinating warehouse activities, and working with transportation agents to ensure on-time delivery. Position required daily

reports and frequent communication with management and customers. Designated document control and ISO 9000

representative for department.

May 2003 - July 2006 Purposely not employed in order to attend to family obligations.

June 2001 - June 2002 Production Planner and Buyer for Avery Dennison Corporation, responsible for

generation of master production schedule, materials purchasing, and frequent analysis of planning and inventory parameters.

Required knowledge of material and capacity requirements planning, and lean inventory management.

August 1998 - April 2001 Sales Administrator for Pioneer Industrial Components (Pioneer Electronics),

responsible for managing high-volume consignment inventory in Latin America, including purchasing, inventory control, and

invoicing of product. Responsible for communicating sales and inventory information to international company divisions and

customers. Position required knowledge of international logistics, free-trade-zone policies, ERP systems, and basic

supervision.

February 1998 - August 1998 Materials Administrator and Buyer for Systran Corporation, responsible for daily

MRP and MRO purchasing, controlling raw materials and finished goods inventory, maintaining vendor contracts, and

keeping records according to ISO 9000 procedures. Job required daily interaction with suppliers, sourcing materials,

expediting orders, and researching inventory discrepancies.

January 1997 - September 1997 Sales Administration Expediter for Alpine Electronics, responsible for processing

customer orders by utilizing an ERP and EDI system, arranging logistics services, and preparing sales summaries based on

inventory movement and customer invoices. Position included training in the QS9000 certification process and required

knowledge of international sales and logistics.

Education: Indiana University - Bloomington, Indiana

Graduated with Bachelor of Arts degree in 1996

Major - Economics Minor - Biology

Proficiencies: Comprehensive experience with Microsoft Office and ERP applications, both as a user and during

implementation. Working knowledge of manufacturing, warehousing, and accounting practices.

Familiar with APICS methodology. Worked frequently on projects to standardize company procedures,

including documentation and auditing. Familiar with electronic components.

Contact this candidate