Sales Administrative Assistant

Deborah Montperous

Brooklyn, NY *****

718-***-**** www.linkedin.com/in/deborahmontperous

***********@*****.***

SUMMARY

Experienced and accomplished Financial Services professional with a vast

knowledge of derivatives back-office operations processes and procedures.

Demonstrated proficiency in both pre-and post-settlement investigations and

cash account reconciliation. Utilized solid communication and

interpersonal skills while working with clients. Key strengths include

organizing and managing resources, timeframes and priorities to create

partnerships with customers, businesses, colleagues and management to

achieve desired goals.

PROFESSIONAL EXPERIENCE

CITIGROUP, New York, NY

Transaction Services Senior Analyst, Recon Utility Dec 2009 - Nov 2011

Reconciled, investigated and allocated unresolved cash breaks. Identified

and rejected to central utility exceptions not related to Derivatives.

Produced daily and monthly metrics for senior management. Reported credit

risk as related to default and counterparty risk. Administered testing for

system enhancements in user acceptance and continuity of business

environments.

. Reduced errors by expediting recon errors, systemic issues to supervisors

and following through to resolution.

. Reconciled cash breaks accurately and on time to reduce exposure to

potential loss of profitability.

. Improved corporate image by working in a controlled environment and

assisted in internal risk control self assessments and audit initiatives

to ensure policy guidelines were met.

. Improved morale by investigating and allocating unresolved cash breaks in

a timely manner.

. Increased earnings and reduced costs by developing an understanding of

the product, process, procedures and systems to a level allowing for

process improvements.

Transaction Services Senior Analyst, Derivative Settlements Mar 2007 -

Dec 2009

After a department consolidation, selected to manage special project to

eliminate and reduce cash exceptions, both item count and dollar exposure,

with main focus of reducing backlog of breaks over 30 days. Acted as a

conduit between the client and a number of different operational groups.

. Ensured all zero day cash breaks were investigated within 24 hours to

identify who the client was, what trade it pertained to, what was

supposed to occur and what appeared to have occurred to reduce exposure.

. Maintained a controlled environment to meet audit standards and ensured

that no operational losses were incurred, such as adhering to clean desk

policy, attending yearly workshops on money laundering and participating

in continuity of business testing to improve regulatory compliance.

. Established 100% affirmation of payments for credit default settlements

to ensure accuracy.

. Identified issues in a timely manner and followed up with other

operations areas, middle office, sales and counterparties to reduce

errors and improve customer relations.

. Provided assistance for loan funding and hybrid settlements during heavy

volume or as needed to increase customer satisfaction.

Assistant Vice President, Senior Specialist, Emerging Markets

May 1998 - Mar 2007

Team Lead and first point of contact for Emerging Markets products.

Ensured settlements were accurately executed for derivative products

(Market Linked Deposits, Structured Products, Interest Rate Swaps, Cross

Currency Swaps, Total Return Swaps, Forward Rate Agreements, Caps / Floors,

Credit Defaults and non delivery FX spot trades). Processed claims in

accordance with the ISDA Master Agreement to properly adjudicate claims and

resolve claim issues quickly and accurately. Monitor trade booking through

various systems and agreeing trade economics with clients on a timely

basis, while working internally with other areas to resolve discrepancies.

. Processed funds transfers for all Emerging Markets products and

updated and maintained a centralized location for standard settlement

instructions for all clients to prevent errors and increase customer

satisfaction.

Deborah Montperous Page Two

CITIGROUP (Continued)

. Researched and resolved general ledger exceptions to improve accuracy.

. Implemented procedures and trained new hires on Emerging Markets

processes to eliminate unnecessary procedures and reduce downtime.

. Compiled daily, monthly and quarterly metrics for senior management to

increase awareness of potential losses / gains.

. Ensured all necessary procedures were in place to control and monitor

errors and satisfy audit requirements.

. Reconciled and balanced cash accounts for Emerging Markets to minimize

liability.

. Facilitated as coordinator between traders, originators and financial

control to resolve internal and external issues and cultivate client

relationships to improve efficiencies with customers, sales and staff.

. Conducted testing for system enhancements in user acceptance and

continuity of business environments to raise efficiencies and improve

regulatory compliance.

. Investigated and supported new trading initiatives including system

migrations and process improvements to improve customer relations.

. Prepared and processed claim letters and reviewed them for completeness

and compliance to ensure proper payment of claims.

. Provided assistance for commodity, precious metals and municipal

derivative settlements during heavy volume to increase customer

satisfaction.

Operations Officer, North America Investment Bank

Oct 1991 - May 1998

Reconciled and maintained broker fee accounts. Investigated and resolved

customer, sales and trade inquiries. Processed wire transfers and post

settlement investigations.

. Confirmed derivative settlements and pre-and post-settlement

investigations to improve accuracy and to meet / exceed department

objectives.

. Processed wire transfers and SWIFT messages to increase customer

satisfaction.

. Monitored trades and identified positions and booking discrepancies to

reduce costs.

. Reconciled and maintained monthly broker fee accounts and prepared daily

and monthly metrics to minimize liability.

. Served as liaison for traders, sales, financial control, staff and

customers in resolving client issues and trade inquiries to save time and

reduce costs.

. Performed general ledger month end tie out to reduce errors and enhance

profitability.

. Cross trained Toronto staff for migration of derivative settlements

process to Toronto to maintain productivity.

Prior Experience Includes: Citigroup, Administrative Assistant; Board of

Education, Secretary

EDUCATION AND PROFESSIONAL DEVELOPMENT

AAS, New York City Technical College of the City University of New York

Completed ninety-three credits towards BS Business, Baruch College of the

City University of New York

Served on Voice of Employee Committee

Recipient of multiple Citi STAR awards

Volunteer at various sponsored events

SKILLS

Proficient use in Microsoft Office Suite: Word, Excel, Access, PowerPoint,

Outlook

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