Customer Service High School

Perrie Dwayne Betts Jr.

**** **** ********* ****, **** #266.

Las Vegas, NV 89113

Cellular: 843-***-****

******.*****@*****.***

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Objective

Seeking career opportunities that enable me to deliver outstanding effort in being able to provide the utmost customer service

while having achieved growth within an industry.

Qualification Highlights

Always met quota within company standards

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Impressed supervisors with overachievement in labor/skill

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Recognized as "top performer" amongst others

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Promoted to higher divisions throughout the company within a year

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Became eligible for salary increases

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Experience

Flamingo Casino & Hotel - Las Vegas, NV July 2011-current

Total Rewards Representative

Greet guests immediately in a warm professional manner using graciousness, thoughtfulness, and sense of personalized

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service.

Understand, value, and support the Total Rewards program, special events and promotions.

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Issue vouchers and comps as designated by customer account information.

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Resolve customer situations, constantly seek new ways to improve helpful, friendly service and reduce customer wait

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time to ensure each customer interaction results in increased customer confidence in Total Rewards.

Promote Flamingo and Caesars Entertainment to customer by demonstrating a pleasant and enthusiastic demeanor at all

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times; listen to understand requests, respond with appropriate action and provide accurate information.

Cross sell property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

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Offer to help in other Total Rewards related duties at management request and maintain the cleanliness of Total Reward

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areas and surrounding areas to uphold Flamingo high standards of quality.

Institution Food House - Florence, SC February 2008 – November 2010

Selector

As a DRY selector: filled orders for shipment/inventory

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As a COOLER selector: filled orders for shipment/inventory within a larger warehouse

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As a FREEZER selector: filled orders for shipment/inventory within the largest warehouse

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Continually acknowledged for skill, high performance rate, and accuracy

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Preparation for physical/mental strength was always motivated by persistence, hard work, and dedication

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Consumers always received precise quantity of shipment orders

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Amp Mobile - Las Vegas, NV July 2004 – May 2007

Customer Service Representative/Technical Support

Billing inquiries, information entry, activation/deactivation, submit orders

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Provided customers with any inquiries they may have had in regards to their mobile phone, assisted in

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finding a solution by giving a step-by-step explanation in order to disentangle the problem, therefore concluding with the

results of a satisfied customer

• By each customer having a different situation needing to be resolved, my knowledge of the company had expanded,

therefore enabling myself to become more efficient, informative, and advanced throughout every customer informed

customer of upgrades to enable them to get the best out of there phone plans.

Consolidated Resorts - Las Vegas, NV August 2004 - March 2007

Greeter/OPC

• Greeted couples on the Las Vegas strip, provided them with information about the city of Las Vegas, offered tickets to

shows and infamous attractions in exchange for their time to view one of our many timeshare resorts while convincing

them to take a tour and possibly consider purchasing

• Complimented by supervisors on stamina and persistence on being able to draw attention and have a high number of guests

who end up purchasing while on the tour at the resort, bringing income to the company

• My high level of persuasion, persistence, and determination was used with its own creative, yet convincing way

• Guests enjoyed tour and always returned to express their gratitude

Education

H.S., Marketing, Graduated June 2004

Bonanza High School, Mojave High School, Las Vegas, NV

DECA (Business) club, Black Student Union, School Basketball Team

Skills

- Hard Working - Persistent - Quick learner

- Efficient - Dedicated - Determined

- Focused - Multi-tasked - Team worker

Work-Related Skills

Computer

• CMS, MS Office, MS word,lms

Licenses

Timeshare Broker, 2004 - 2007

Consolidated Resorts, Las Vegas, NV

• Ability to sell, promote, and advertise Tahiti Village, Tahiti, Club De Soleil I, Club De Soleil II, and any other timeshare

resort owned by Consolidated Resorts, Inc.

Contact this candidate