Customer Service Manager

Jonathan Pondexter

**** ******** **. **********, ** 35810

Home: 313-***-**** *******************@*****.***

Summary

Call Center Representative versed in customer support in high call volume environments. I have superior computer

skills and telephone etiquette. I am a customer service representative who maintains a high level of professionalism,

patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards Strong problem solving ability

Service solutions expert Troubleshooting skills

Telecommunications knowledge Conflict resolution proficiency

Experience

Customer Care Professional

October 2010 to January 2013

West communications / American Express – Huntsville, AL

My job as a "CCP" was to convert inbound calls into sales and provide high quality customer servicer to the customer.

The main objective was to sell and educate the customer on the benefits of Amex credit cards and refer friends and

family to the American Express brand. As a "CCP" I demonstrated mastery of the customer service call scripts within

specified time frames.

LANDSCAPE TECH ASSISTANT MANAGER

April 2010 to September 2010

SOUTHERN SCAPE / REDSTONE ARSENAL – Huntsville, AL

I worked as an assistant manager / civilian contractor for the military on Redstone Arsenal. I was given D.E.A and A.T.F

clearance to work as a landscaping contractor on a military base. My job was to provide irrigation for a military chemical

plant.

Packaging and product placement

March 2007 to February 2010

Cinram – Huntsville, AL

I worked for Cinram as a packaging and product placement manager. My job was to make sure that the product was

not damaged and delivered on time.

Kiosk manager

December 2003 to March 2007

Huntsville Times – Huntsville, AL

I started working for the Huntsville times as the outside sales crew assistant manager. My job was to manage door

to door team sales around the Huntsville area. I was eventually promoted to Huntsville Times kiosk sales manager.

Education

Major : INTERNATIONAL BUSINESS, Graduation 2015

Alabama A & M University – Normal, AL, USA

Minor in Marketing.

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