Customer Service Sales
Resume:
Shannon M. Emanuele
**** *** ***** *. ****. #J***9
Las Vegas, NV 89123
****.*******@*****.***
Objective:
To obtain a job that will help and serve customers within the customer service occupation.
Ability Summary:
As a worker, I have an ability to work hard, set goals, finish tasks on time, and handle the most difficult problem that would face. Over the course of time, I built up a strong communication and computer skills within each job. I also know how to deal with heavy loads of work in a fast pace work environment. Building a strong teamwork and good communication with others to get things done. Knowing that the customers are important in any job and making sure that they have a smile on their face. I enjoy learning new skills and abilities as I advance in my career.
Employment History:
Customer Service Representative
04/2012 – 10/2012
APAC Customer Service
La Crosse, WI
* Inbound calls
* Data Entry
* Collecting personal information
* Making orders
* Sending documents
* Providing discounts
* Providing credits
* Training employees
Temporary Customer Service
01/2012 – 05/2012
Olsten Staffing Services
La Crosse, WI
* Data Entry
* Inbound – Outbound Calls
* Food Service
* Secretary / Desk Jobs
Cashier
07/2011 – 09/2011
Wal-Mart
Greenwood, IN
* Money handling
* Helping customers
* Stocking and cleaning
* Organizing area
* Banking (Opening accounts, taking care of credit card payments, and loading debit cards.)
* Returns
* Setup gift cards
* Greeting customers
Customer Service / Supervisor
07/2005 – 06/2009
Specialize Travel
Kissimmee, FL
* Training and supervise employees
* Help marketing, displays, and auditing
* Reporting daily on sales and complaints
* Money handling
* Weekly meetings on sales and review the week before on any issues
* Organize and file paperwork
* Taking and receiving orders
* Scheduling
* Data Entry (Such as: Moving information, copying information, order forms, and typing)
* Take in and outbound calls
* Computer Skills (Such as: Internet research, Microsoft Office 2007, e-mailing, etc.)
Sales Associate / Cashier
02/2008 – 09/2008
The Children’s Place
Sanford, FL
* Receiving and process shipment
* Stocking and filling the floor
* Displays for each seasons
* Money handling
* Tagging merchandise and announcing sales
* Cleaning and organizing area
* Reporting on stolen or missing merchandise
* Taking credit card payments and opening up a new account for customers
* Setup gift cards
* Price tagging
Cashier / Hostess / Server
01/2005 – 08/2005
Ponderosa Steakhouse
Kissimmee, FL
* Greeting customers
* Taking orders and phone orders
* Money handling
* Helping servers
* Cleaning and stocking
* Answering phones
* Leading customers to their table
* Prep and serve foods
Lead Sales Associate
07/2003 – 09/2004
Payless Shoes Source
* Receiving and processing shipment
* Money handling
* Opening and closing store
* Price tagging, display set up, stocking and filling in racks
* Cleaning and organizing area
* Training employees
* Announcing sales to customers, helping customers with the newest styles and suggesting accessories to customers
* Keeping up to date with weekly sales and returns
* Taking orders
* Organizing paperwork
* Help with audits
* Complete the close-out reports
* Setup cash registers
* Returns
Education and Training:
DeVry University – 4 Years of College
Bachelor of Science in Technical Management / Specialized in Human Resource Management
Completion Date: 03/2014
Continental Academy – 4 Years of High School
High School Diploma
Completion Date: 01/2008
Additional Information:
- Intermediate level in Microsoft Office 2007 and 2010.
- Advance level in computer skills.
- Advance level in communication skills.
- Completed a college course for Microsoft Office 2010.
- Three years in Supervisory / Team Leader experience.
Contact this candidate