Customer Service Administrative Assistant

Eileah Phinnessee

**** ********** ******, ***** *** Vegas, NV 89031

510-***-****

******.*@*****.***

Objective

An Administrative Assistant/Secretary with 2 years experience looking for a position to utilize my current skills as well as learn new ones.

Professional Skills

* Microsoft Word

* Microsoft Excel

* Basic Accounting

* Customer Service Skills

* Filing/Editing

* Typing (55+ wpm)

* Office Procedures

* Telephone Skills

* Business Math

* Medical Terminology

* Medical Transcription

Employment Skills

* Developed ability to work in a fast-paced atmosphere

* Maintained excellent customer relations and developed customer rapport

* Diplomatically resolved customers complaints on as-needed basis

* Accurately calculated and made daily deposits of up to $10,000

* Ability to follow instructions well and make decisions with no supervision

* Maintained all record-keeping procedures without error

* Delegated responsibilities to employees to meet company’s expectations

* Effectively developed telephone communication skills

Education

Medical Transcription Certificate Course

CareerStep, Springville, UT, Completion Date: 12/07

Medical and Dental Office Assisting Certificate Course

Ashworth University, Norcross, GA, Completion Date: 12/05

Employment History

Administrative Assistant

Houston Fearless, Beale AFB, CA

05/05 – 06/07

Accounting Assistant

SOE Trading and Management, Auburn, CA

01/05 – 05/05

Customer Service Associate

Circuit City Stores, Inc., Stockton, CA

08/01 – 11/02

References Available On Request

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