Six Sigma Master Black Belt

Jim Haugen

Lean/TPM Master DFSS Master Black Belt MBA – Finance BS Mechanical Engineering

*************@*****.*** home 248-***-****

cell 904-***-****

Global Experience deploying lean continuous improvement culture, building a learning organization, and improving products and reducing costs within business units and supply chain.

Progressive responsibility leading product design and process improvement efforts in multiple industries. Leadership skills demonstrated through the successful management of cross-functional global teams engaged in re-engineering launches across multiple countries. An accomplished technology and strategy coach to senior leaders, experienced at coaching up as well as across and through multiple business units.

Areas of expertise with a history of results include:

Strategic Planning Design for Six Sigma Continuous Improvement

Six Sigma Reliability Engineering Innovation

VOC/QFD/Kano LEAN Toyota Production System

Total Productive Maintenance R&D Program Project Portfolio Management

Balanced Scorecard (Hoshin) P&L/Capital Spending Robust Engineering

PROFESSIONAL EXPERIENCE

Chrysler LLC, Design for Six Sigma Deployment Implementation Senior Manager

December 2012 - present

Hired to lead Chrysler DFSS Program, including training, coaching and mentoring senior Directors, Plant Managers, and Black Belt/MBB candidates managing strategic projects to improve future products. Currently leading strategic projects on electric vehicle battery system design, market leading future product planning process and Lean Six Sigma Program Deployment design and implementation plan.

Abbott Diagnostics, Emerging Markets Senior Program Manager Lean Business Excellence

March 2008 to Jan 2013

Senior Lean Program Director for the BRIC Expansion Program, leading the improvement programs in Brazil, Russia, India and China to support major market expansion plans. Direct the deployment of DFSS Lean Six Sigma, responsible for documenting and improving current business process and product across all functions across the extended value stream, including supply chain. Manage and Direct World-Wide Community of Practice around Reliability Engineering Product and Process design, TPM in plant operations and equipment specification and Continuous Improvement. Manage projects using Economic Profit Model that will deliver required profit margins, using a combination of PMO, Project Portfolio discipline and sophisticated contribution margin models to maximize margin and revenue, resulting in Gross Margin increase across product lines of +10%. Managed project to design, build and launch Cross-Divisional Contract Management Process for Mayo Clinic and other large managed care customers, enabling the closing of an additional $5MM sales. Designed Third Party Manufacturer Program Management Process for robust lean product launches, including macro-based scenarios to assess the impact on support needs of various OEMs based on their capability and product complexity. Implemented TPM across 5 production sites, including training, automated scheduling and supplier reliability improvement. Built first warranty analysis process modeled after Ford AWS, driving warranty reduction projects and product design improvements. Designed, produced and delivered training materials for MBB, BB, GB and Mentoring, using workshops and 1 to 1 mentoring to reduce the impact of training time on business units.

Bank of America Senior VP Quality and Productivity, January 2003 to March 2008

DFSS Master Black Belt – Lean Operational Excellence

Led the deployment of Operational Excellence and Lean Six Sigma within Global Commercial and Investment Bank operations. Responsibilities include supporting the President and his Leadership Team in developing and delivering strategic plans and tactical projects in support of the Corporate Hoshin Objectives. Designed and built the Innovation process and strategy for China Construction Bank using DFSS. Responsible for the development and implementation of Customer relationship process for Commercial Financial Product Customers, Sales and New Channel Development performance to exceed corporate goals on balance scorecard (Hoshin). Designed, built and managed the NPS (Net Promoter Score) process to identify and launch projects to increase customer satisfaction.

Led the development and implementation of a National Sales Playbook to standardize and replicate Line of Business Sales successes across the business, including New Client Acquisition, Client Management, and Cross Sell Opportunity Identification.

Designed and developed new instructional material for Process Excellence and Design For Six Sigma classes to incorporate Just In Time Training using on-site workshops. New material and delivery methods resulted in saving of time and money to lines of business.

Ford Motor Company, North American Product Development, Dearborn, MI 1988 to Jan 2003

Six Sigma DFSS Master Black Belt

Level II – Certified to Instruct – Feb. 2001 – Jan 2003

On North America Truck Operations Director Staff, Product Development. Designed and built the initial Design For Six Sigma curriculum at Ford. Directly managed and coached a staff of 12 Black Belts, utilizing weekly one-on-ones, project gateway reviews, 360 reviews and bi-annual off-sites. Worked out of Ford National Warranty Service Center, analyzing returned parts for root cause, feeding results back to recall, service and product development teams for continuous improvement. Coached, managed, and closed over 60 Six Sigma projects in Product Development and Operations delivering over $9MM in business savings across 7 manufacturing plants. Led Mega-projects covering major process issues across multiple business units. Directed partnership of outside-supplier Black Belts (3M) on new product development projects benefiting both companies. Developed training updates for process improvements in the deployment of Six Sigma through membership in the Corporate Six Sigma Council. (from centralized training to JIT MBB-led workshops).

Automotive-specific relevant experience:

Launch team member of Romeo Engine Plant, specifying all quality systems, layout room, reliability growth program and gantry systems.

Launched Cleveland Engine Plant 1990-1995, including pre-launch APQP specifying Cylinder Head Line, entire plant quality system, and Lean plant layout. Brownfield from floor up. First implementation of program-wide TPS, utilizing returned-parts analysis requirement (FRACAS)of all equipment suppliers, and plant-wide replacement campaigns.

Launched Cleveland Casting Plant 1995-1999, including APQP, DCP, PPAP with all suppliers, the specification, vendor runoff, equipment acceptance and installation.

Responsible for launch and support of Lean Reliability improvement program across 15 engine and transmission plants in 7 countries.Led the planning and implementation of an international coalition of suppliers and plant sites during a multi-plant, multi-country new product launch with a budget of $12MM(Japan, Spain, Mexico). Drove negotiations that resulted in $3M in savings to Ford, while generating new business for the suppliers involved.

Led Supply Chain Optimization Project, resulting in a reduction of 30% of suppliers, along with increased stability in supply base due to better management and analysis of contracts that improved supplier efficiency and profitability, while lowering costs and achieving contractual cost reduction targets.

Leader of team that launched Ford Lean Production System in Cleveland, Ohio, modeled after Toyota Production System (TPS), mentored by Russ Scaffede of Toyota Georgetown Plant.

CERTIFICATIONS and EDUCATION

BS MECHANICAL ENGINEERING - Lawrence Technological University, Southfield, MI.

MASTERS in BUSINESS ADMINISTRATION – Finance

Case Western Reserve - Weatherhead School of Management

ADDITIONAL TRAINING

• Axiomatic Design

• TRIZ

• PMP

• Taguchi methods – parameter design, system design, tolerance design

• Toyota Production Process

• Team Problem Solving

• Theory of Constraints (Bottleneck Analysis)

• Design For Six Sigma Instructor (Ford, Bank of America, Abbott)

• Kaizen Continuous Improvement Instructor (Ford, Bank of America, Abbott)

• LEAN Instructor (Ford, Bank of America, Abbott)

CERTIFICATIONS

Six Sigma Master Black Belt – DMAIC & DFSS – Instructor

Six Sigma Black Belt – Project Champion

American Society for Quality - Certified Quality Engineer (1989)

American Society for Quality - Certified Reliability Engineer (1995)

ISO-9000 - Certified Lead Auditor/Internal Auditor(1995)

Lean Master – Toyota Production System

Contact this candidate