Customer Service Representative
Resume:
Chris Cruz
Las Vegas, NV 89121
Cell 702-***-****
*************@*****.***
OBJECTIVE
I am a driven and highly motivated worker who thrives for excellence. With over 8 years’ experience in the field, I now seek to apply my knowledge and experience in customer service in any given opportunity I am presented. My organizational skills and dedication to exceed all expectations in this field is what drives me to stay focused and prepared for all situations and tasks my employer asks of me.
WORK EXPERIENCE
Capital One, Las Vegas, NV
Sr. Risk Representative, September 2012- February 2013
Handling inbound and/or outbound calls to existing customers with delinquent accounts. Educate customers on account status and negotiate to secure a payment by phone or payment arrangements. Focused goal is provide quality customer service and building on the customer company relationship always.
Medco Health Solutions, Las Vegas, NV
Resolution Team Lead, January 2010 - January 2012
Handling of inbound Escalated calls were Medco members have requested to
Speak to a supervisor in regards to dissatisfaction and need immediate and
Emergency resolution. I would handle escalated issues with members as a more
Personnel concierge and do follow-ups on all cases until they are fully resolved
And the member is satisfied with the ending result. These are normally situations were
Regular customer service is unable to meet our member’s needs. Also I would
Handle accounts receivable issues to direct Client situations needing resolution
Summed up this position handles almost every aspect of Medco’s customer
Service at an immediate emergency like situation.
Medco Health Solutions, Las Vegas, NV
Customer Service Representative, September 2008 – December 2009
Handling inbound customer service calls, while multi-tasking computer programs to handle customer service inquiries while providing and showing constant professionalism and empathy throughout calls interaction, while completing the company’s statistical guidelines for an effective call. While on Team Goertler we were chosen among all call centers nationwide for a pilot program being on 1 of the 2 teams selected. I am constantly interacting with the current training department for projects and activities to better build my knowledge of the company's inner workings.
Countrywide West Hills, CA
Customer Service Representative, June 2005 - November 2007
Handling inbound customer service related questions and making outbound
Customer service calls, auditing multiple documents, creating financial spreadsheets and data entry. In 4 months my supervisor assigned me to special projects creating my own audit for team members due to my constant attention to detail and intolerance to mistakes and sloppiness in the workplace.
Cingular, Anaheim Hills, CA
Customer Service Representative, March 2003 - April 2005
Handling inbound calls and making outbound customer service calls. Extending customer contracts with promotions, data entry of customer conversations for quality control and for future company reference and explaining in detail to customers there contract and billing disputes. Maintaining a friendly and positive workplace environment.
Galvan Family Dentistry, Chino, CA
Customer Service/Administrative Assistant, August 2000 - January 2003
Data entry of insurance claims and checks received for dental work. Handling of cash from patients for dental work. Receiving inbound calls for appointments and inquires while making outbound calls for reminders to patients of upcoming appointments. Keeping a soothing environment for customers with anxiety due to upcoming dental work.
EDUCATION
Ashworth University
Professional accounting Certificate, January 2008
SUMMARY
Skill Name Skill Level Last Used/Experience
• Microsoft Excel Expert Currently used/6
• Microsoft Word Expert Currently used/7
• Spreadsheet Expert Currently used/4
OTHER
Going off statistics I am always in the top 3 ranking on my team, I also have an impeccable record in attendance and punctuality that proves my dependability and dedication to my job.
SUMMARY
Languages
• Tagalog (Fluent - Wide Knowledge)
REFERENCES
• Cheryl Angel Cruz 909-***-**** Professional
• Stacy Jimenez 702-***-**** Professional
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