Customer Service Representative
Resume:
Merlynne Parker
P.O. Box *203
Spring Creek, NV 89815
**************@***.***
Summary
Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting.
Proficient in fielding incoming calls on multi-line phone, transferring calls to appropriate extensions, and helping callers in a positive, professional manner.
Experienced in processing incoming and outgoing mail, including using a Pitney Bowles stamp machine.
Employment History
Bookkeeper
February 2012 to Current
K-Market Inc., Spring Creek, NV
* Maintained accounts receivable documentation electronically and on paper.
* Entered daily sales and customer count sheets for review by management.
* Researched and resolved collections and billing disputes with tact and efficiency.
* Processed journal entries, online transfers and payments.
* Reconciled all bank and credit card accounts from Jan 2012 to date.
* QuickBooks proficient.
* Experienced in Microsoft word, Microsoft Office and Excel.
Auditor/Customer Service Representative
May 2010 – May 2012
Oak Tree Inn, Elko, NV
* Night Auditor.
* Field incoming calls on multi-line phone.
* Check guest in and out. Field any questions or complaints.
* Except payments, keep accurate and organized records.
* Record data on daily count Excel sheet.
* Maintained accounts receivable documentation electronically and on paper.
* Process daily weekend data to balance the night audit.
TRAINING
* General Ledger training through our Accounting firm.
* Intuit QuickBooks training through Elko Chamber of Commerce.
References
References are available on request.
Contact this candidate